Master Customer Service
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Overview
If you want more sales, you should stamp out 'No' from your culture today.
Topics include:- Engaging customers
- Verbal and non-verbal communication
- Theatrical service
- The customer service experience
23
Video Lessons60 min
Approx. Training Time
Ebook
Skills covered in this module
- Customer support
- Customer care
- Customer relations
- Customer complaints
Video Lessons
-
People Don't Pay For "No"
If you want more sales, you should stamp out 'No' from your culture today. -
Empowering Staff
Delight customers and boost loyalty by giving staff the power to fix problems. -
Crutch Words
Sound more effective by eradicating these words from your vocabulary. -
Attend To The Detail
Attend to these small details & make a huge impact on your business growth. -
Some Simple Tips
There are dozens of promotional opportunities in your business – find them! -
Phone Etiquette
Six powerful phone strategies that'll make a difference – implement them now -
Educate Me Please
Create more value for your products and boost sales through education. -
Business Is Relationships
Learn how to cement close personal relationships with your customers. -
Attitude Is Key
Do you spend with disinterested, lazy salespeople? Neither do your clients. -
Feedback
Feedback is worth its weight in gold and here's how you can get it easily. -
Trawl The Net
Mitigate potential damage to your brand by monitoring online chatter. -
Get Personal
Use your customer's name, endear your brand and bank the difference. -
Enthusing Staff
Use these clever tips to fire up your team's morale and watch sales soar. -
The Retail Experience
Make yourself more competitive by providing a unique shopping experience. -
Making It Easy
The easier you can make your sales process, the more sales you'll get -
Encouraging Eavesdropping
Never miss another sales opportunity by encouraging eavesdropping. -
The Name Is The Game
Increase your customer loyalty by using your customer’s name – simple! -
No More Waiting
Increase your business's profits by eliminating waiting for every customer. -
People Do Business With Likeable People
Get more business for free simply by using good manners & having humility. -
The Welcome Experience
Use these tips for lasting and memorable welcome experience, every time. -
A Theatrical Experience
Create an emotional connection with your customers by using theatrics. -
Turning Customers Into Consultants
If you're genuine about growing your business, ask those who use it most. -
Great Staff
Retain superstar employees by creating the right environment at your office.
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