Phone Skills will show you the strategies and techniques that will have you sounding polished on the telephone and wowing customers in no time.
Introduction to Phone Skills
Are You There
How Are You
Full episode list here
Number of Videos: 30.
Format: Video link by email.
Recommended repeat: Every 6 months.
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Phone Skills Topic Guide:
Customer Personality Types
Every single person is a unique snowflake! However, by recognising the personality type of the customer in front of you, and customising the manner in which you deal with them accordingly, you’ll provide the best service possible. In this module we’ll delve into the four main personality categories and how to best deal with each one.
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