• 20,000+ people train with Canity
  • Training people in 20 countries around the world
  • 35+ years of customer service experience

About Us

Founder and Presenter

Kym Illman is an Australian entrepreneur who founded Canity in 2015 with the aim of providing time-poor business owners and their teams an effective and affordable way to boost their customer service skills. Kym toured Australia and Asia lecturing on customer service at the request of his Messages On Hold customers who wanted their teams to match his level of customer service. After realising he couldn’t get to every client throughout Asia Kym channelled his knowledge into short, practical, easy to understand micro video lessons.

In The Media

Kym’s work has featured in some of the world’s best known publications, websites and television shows.

The Daily Telegraph
The Australian
The Future Is Customer Service


"The enthusiasm from our staff and management towards the training has been awesome with lots of laughs and nods. Thank you and congrats!"

Peter Harris

General Manager

All Four x 4 Spares

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Loved it...

"We loved the training. All of our team have now completed the training and we will make it a 6 monthly refresher for everyone."

Stacey Harris

General Manager


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So much fun...

"My team and I could not be happier... the Australian accent is quite engaging and "spices up" our training process even more."

Kate Cox

The Ohio

Valley Bank

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