Training Modules Explore 400+ video lessons
Customer Service Fundamentals
Phone skills are vital to the success of your organisation - impress your callers today!.
Learn the do’s and don’ts of how to communicate over Email.
Learn the fundamentals of customer service in a retail setting.
Learn the Sales Skills you need to turn your prospects into customers.
Grow your skills to present professionally and engage with any audience.
Online Chat Skills
Provide efficient, impressive service online - and convert leads into customers!.
Learn how to impress every visitor with Reception Skills.
Dealing With Difficult Customers
Learn the skills you need to professionally Deal with Difficult Customers.
Dealing With Happy Customers
Learn how to embrace and maximise Happy Customers.
Dealing With Disappointed Customers
Learn how to turn Disappointed Customers into Satisfied Customers.
Dealing With Anxious Customers
Learn how to turn Anxious Customers into Happy Customers.
Dealing With Rude Customers
Learn how to professionally handle Rude Customers.
Customer Personality Types
Learn to differentiate between different customer personality types.
Building Rapport With Customers
Learn how to build a positive relationship with your customers.
Empathy In Customer Service
Learn about empathy and what it means in customer service.
Delivering Internal Customer Service
Learn how to deliver great customer service to co-workers, suppliers and others.
Do Your Customers Trust You
Discover how trust is earned, the reasons it falls apart and how it’s regained.
Saving Customer Cancellations
Learn why customers cancel and how to save them.
Time Management At Work
Learn practical time management techniques to help achieve your goals in the workplace.
Video Conferencing Etiquette
Learn strategies to keep your video conferencing productive and respectful.
Learn the skills you need to choose the right Customer Service candidate.
The Art Of Small Talk
Discover the techniques you can use to confidently converse with customers.
Hospitality Restaurant Skills
Learn the fundamental Restaurant Customer Service skills.
Health And Safety
Learn to identify, deal with and report inappropriate Workplace Behaviours.
Health At Work
Learn how to build healthy work habits.
Safety At Work
Learn what hazards are and how to spot them.
Covid 19 Safety
Learn what COVID-19 is and how to reduce the risk of infection.
Hundreds of practical, engaging, targeted video lessons
All video lessons are included in your access.
"The enthusiasm from our staff and management towards the training has been awesome with lots of laughs and nods. Thank you and congrats!"
"We loved the training. All of our team have now completed the training and we will make it a 6 monthly refresher for everyone."
"My team and I could not be happier... the Australian accent is quite engaging and "spices up" our training process even more."