Staff training's a breeze with Canity’s easy-to-use learning platform!
How to use the content
Canity has a library of hundreds of bite-sized training videos covering the fundamentals of Customer Service through to deeper concepts that will take your team to a new level. Your team can work through the videos at their own pace or you can schedule particular modules to be viewed at set times. Follow up your team with automated reminders and have them repeat training as often as you need.
- View a single video or a whole module
- Scheduled training or self-paced
- Automated email reminders
How to Monitor Results
Monitoring results is easy. Every module has an online quiz and you can view and export reports based on quiz results. You can view commpleted training or pending training and you can easily reschedule training for those who need it.
- Monitor Quiz results
- View scheduled and completed training
- Export Reports
Train smarter, not harder
Concepts Behind Canity
Canity is based on the concepts of micro-learning and spaced repetition. Breaking training up into bite-sized chunks makes the training more appealing and more focused and increases engagement rates by up to 50%. Spacing the training over a period of time, reinforcing concepts improves retention rates and makes it easier for your team to put their training into practice.
- Each Canity video is less 5min
- Increase engagement and decrease training time
- Best time to revise is when you start to forget
Learn more, remember more!
Got more questions?
Frequently Asked Questions
- Show All
- Product Info
- How Canity Works
- Pricing / Licencing
- Invoicing / Payment
You can purchase access to either an individual training module or to the entire training library. Either option includes an initial 5 user licence. Extra users can be added at any time for $15/user, with a reduced rate for more than 100 users. Both options are a once only payment and you can access the training content as many times as you like with no time restrictions and no ongoing payment.
Both options also include access to our scheduling and reporting features.
To explore our licencing options, click here.
All licenses are provided for one organisation only. If users of a different organisation wish to view the training videos then a separate account must be purchased.
We also offer the option to integrate Canity into a Learning Management System (LMS). LMS pricing options can be found here.
You can access Canity via the link in the email or by clicking on MyCanity in the top right hand corner of the screen and begin training immediately. In fact, if you sign up right now – your staff could be training in minutes!
This change will deselect videos for all users, including those in any sub-admin accounts. To add back the videos simply click on the eye icon again and chose the + button on the video you wish to add back in.
Yes! Contact us here to find out more about our affiliate partnership program.
To remove a user, select the user you wish to delete from the sidebar on the “Manage Users” page. Then click the “Bulk Actions” button, and click “Delete”. Please note that users with upcoming training scheduled cannot be deleted.
Our initial animation approach in developing our Canity characters was to give them no skin tone. Whilst this was easier and cheaper for us, it unfortunately meant they all ended up looking “white”.
We’ve taken steps to correct this in our newer modules by adding skin tones to all our characters and further developing characters to reflect different ethnic backgrounds and races, as well as including characters with disabilities.
We’ve based these Canity characters on our own development team. Whilst we are based in Australia, our team contains a broad mix of people born not only in Australia but in South America, Asia, and Europe, so now our characters look a lot more like us! If you have any suggestions about how we can further develop our characters we’d love to hear from you.
Use Our Platform or Embed in Your Own LMS
If your Learning Management System supports iFrame embedding, then you can use our embed functionality to integrate Canity training videos into your system. We’ll provide you with a section of code for each video lesson and for the full module to allow you to embed the training into your LMS.
Alternatively, we can provide a custom quote to provide you our video content directly. Contact us here.