Customer Service Training
like never before

We could tell you or we could show you

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Train your team in 3 easy steps

We know your time is precious and so are your customers
Canity is designed to train your team in just minutes a day

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Canity Intro

1

Choose videos

Whether you’re in the office or a jungle with surprisingly strong Wi-Fi, take some time to explore our video library, resources and more –
available anytime, anywhere, on any device.

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Canity Intro

2

Schedule Training

Want your team to train now? Easy! Want them to train following a full moon? Specific… but easy! Schedule training one module at a time or for the entire year – the power’s in your hands.

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Canity Intro
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Canity Intro
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Canity Intro

3

Track Progress

Track progress, monitor quiz results, and watch your team flourish. Our detailed reporting page keeps you in the driver’s seat while your team keeps learning in the back.

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Canity Intro

Why Canity works?

Canity Explains – Spaced Repetition

Customer service training should be fun, engaging and effective! To make the most of your training, we recommend you utilise the spaced repetition technique. Want to know how it works? Watch it now!

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Canity Explains – Microlearning

When your team learns a skill, they should put it into practice right away. That’s why Canity embraces the principles of microlearning. Watch our video to learn more!

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Try Canity for free today!

What Canity users
are saying…

Awesome…


“The enthusiasm from our staff and management towards the training has been awesome with lots of laughs and nods. Thank you and congrats!”

Peter Harris

General Manager

All Four x 4 Spares

Testimonial Character

Loved it…


“We loved the training. All of our team have now completed the training and we will make it a 6 monthly refresher for everyone.”

Stacey Harris

General Manager

Techsolutions

Testimonial Character

So much fun…


“My team and I could not be happier… the Australian accent is quite engaging and “spices up” our training process even more.”

Kate Cox

The Ohio

Valley Bank

Testimonial Character

Frequently Asked Questions

Your Canity subscription provides access to all of the 300+ training videos. You are licensed for up to the number of users specified when you purchased your subscription.

One payment covers unlimited access for the number of employees specified. This license is provided for the employees of one organisation only. If employees of a different organisation wish to view the training videos then a separate subscription must be purchased for them. Pricing and options for the number of users to be licensed can be found here.

You can pay using either Visa, Mastercard or Amex for immediate access to Canity. You will be provided with a tax invoice after payment is processed. Alternatively, you can choose our Raise a Purchase Order option; we will email you a tax invoice and you can pay via electronic bank transfer. Your Canity account will be activated within 48 hours of payment receipt if you select this option. Please note that Canity is based in Australia and it often takes several days for international payments to clear. If you wish to have immediate access to Canity, please select our credit card payment option.
Canity is an Australian product. On some occasions credit card providers block international transactions. This may be happening to you. If you contact your credit card provider and authorise the transaction your next attempt should be processed successfully.

Please note that Canity is owned by Messages On Hold Australia Pty Ltd and this may appear as the billing entity on your credit card transaction.

All of Canity’s modules are designed to work in harmony so providing access to the entire training library ensures you receive the best value and have access to new modules as they’re released.
Canity’s subscription options are based on the number of team members (users) that you wish to train. For example, a 5-user license allows you to train up to five team members, a 25-user licence allows you to train up to 25 team members, and a 50-user licence allows you to train up to 50 team members at a time – each with their own personalised User Dashboard. If you need to train 50+ users, please visit our online pricing calculator.

All of our subscriptions provide access to the 350+ videos in our training library, interactive quizzes and various downloadable resources. The licence is provided for the employees of one organisation only. If employees of a different organisation wish to view the training videos, a separate subscription must be purchased for them.

Fantastic! Canity can be used by companies of any size. You can calculate the pricing to suit your specific requirements by clicking here or contact us and tell us how many employees will be accessing Canity.
Canity covers all the vital customer touch points in your business. Whether that’s over the phone, in person or via email. See the full description of our training modules here. We’re also adding new content every 3 months.
To reset your password click here.
Don’t worry – these things happen. Just click MyCanity, then select ‘Lost your password’. If you don’t remember which email you signed up with, get in touch here.
The training is all online and video based – so your team can train any time they like, on any device with an internet connection. Once you purchase your subscription, you’ll be emailed your login details.

You can access Canity via the link in the email or by clicking on MyCanity in the top right hand corner of the screen and begin training immediately. In fact, if you sign up right now – your staff could be training in minutes!

Once your staff complete the interactive online quiz, you will be sent an email with their scores. Their results are also charted in your dashboard, along with a leader board of who has the most correct answers.
Include Canity in your induction training for new staff members. Set up calendar reminders for current staff to re-visit Canity’s training modules at their convenience to refresh and build upon what they’ve learnt.
Absolutely! If there’s a topic or situation you’d like to see covered in any of our training modules, we want to hear about it. At the top of every training module page inside the MyCanity dashboard you’ll find a link where you can submit your feedback and future topic ideas. The more ideas we share, the better Canity gets!
There are plenty of reasons every business should be investing in online training for their team. If your team haven’t been trained in how to deal with potential & current customers over the phone, it’s likely they aren’t painting your business in the best possible light.
Canity is suitable for any business that’s focused on delighting customers. All staff in all industries can benefit from the skills included in the training.
Yes. No matter if you’re in B2B or B2C, all businesses have one thing in common: customers. Canity provides all customer-facing team members with the necessary skills to impress customers in all situations.
Yes. When logged in as an administrator, you can deselect up to 3 videos from any module. Simply visit Training Library and click  . Deselect the video(s) you don’t want your team to watch by clicking  and click “Save”. Now, when you assign that module to your team, they won’t see the videos you have deselected.
No. Deselecting videos simply removes them from the module assigned to your team for training. These videos remain available for the administrator who can chose to include them again at any time.
Absolutely! All of Canity’s videos have both English and Chinese subtitles. To turn on subtitles, simply click the Closed Captions – CC – button in the bottom-right corner of the video player. From there, all you have to do is choose your preferred language and you’re good to go.
Of course! We offer a free account, so you can explore and enjoy Canity’s online customer service training before you decide to make a purchase. If you’d like to sign up for your free account, click here.
After you select the training videos you would like your team to watch, we will send an email letting them know it’s time to train. This email will direct your team to login to their individual User Dashboard, where training will be waiting for them in the Scheduled Training section.
Accessed through the User Dashboard, our video-based training is completely online, allowing your team to train at any time with an internet-connected device. The User Dashboard also offers access to interactive quizzes, worksheets and downloadable content.
Once you’ve completed the super easy payment process, you’ll receive an email with your login details for Canity. Simply log in via the link included in the email or by clicking the MyCanity link in the top right hand corner of the screen. Then upload your staff list and begin training!
Yes, but only if those releases are within 12 months of the date of purchase of your once-off licence. After 12 months you will be offered the option to purchase access to any new modules at a discounted rate. This rate will vary depending on the module and your number of users.
Your team can access their scheduled training via the User Dashboard. You can add user details individually or by using our bulk email import feature. Once added, select which training videos to send to either individual user or an entire team and then choose to send the training immediately or set up a training schedule in advance.
Log in to MyCanity and click View Reports from the side navigation menu. The Training Details section displays two tabs: training pending and training completed.  You can filter by date range, modules, users and groups. You can also view all pending and completed training for a specific module in the Module Report section toward the bottom of the page. Reports can also be printed or exported in CSV format.
Once you subscribe to Canity, Certificates of Achievement are available for the training administrator to download from within the MyCanity Dashboard resources page. The certificates will first need to be customized with the user/member’s name, your company name and the date. You can then either save the document and send it to the user, or print it and provide it to them.
We’re always working on new modules, video lessons and downloadable content that’ll help you and your team delight more customers. Training isn’t a one off exercise! If you have a training topic you’d like to see covered please let us know by emailing our team.
Yes, a complete list of video segments is located on each training module page. Go to the training library page and click on any training module!
If your LMS supports embedding and you choose a subscription with the LMS Integration feature, then you can use our embed functionality to integrate Canity training videos into your system.
Yes, once payment is processed, you will be emailed a tax invoice. You will also be able to access a copy of this invoice by logging into your MyCanity account and navigating to the Plan and Invoice Details section.
Yes. Our users love our animated video lessons. In fact, because Canity’s video lessons are short, practical and engaging, we have a 90 to 95% completion rate for our users – industry averages vary from 30 to 40% completion.
To add any deselected video(s) back into a module, login as an administrator visit Training Library, click , select the deselected video(s) you wish to add back in by clicking , and click “Save”.
Administrators can deselect up to 3 videos from any module. Note: introduction and congratulations videos cannot be deselected.
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