Frequently Asked Questions
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- Product Info
- How Canity Works
- Pricing / Licencing
- Invoicing / Payment
We offer three licencing options – you can purchase access to an individual training module, series or to the entire training library.
Each option includes initial user licences. Extra users can be added at any time for $15/user, with a reduced rate for more than 100 users. Both options are a once only payment and you can access the training content as many times as you like with no time restrictions and no ongoing payment. That’s right, no ongoing subscription payments.
Each option also include access to our scheduling and reporting features.
To explore our licencing options, click here.
All licenses are provided for one organisation only. If users of a different organisation wish to view the training videos then a separate account must be purchased.
We also offer the option to integrate Canity into a Learning Management System (LMS). LMS pricing options can be found here.
You can access Canity via the link in the email or by clicking on MyCanity in the top right hand corner of the screen and begin training immediately. In fact, if you sign up right now – your staff could be training in minutes!
This change will deselect videos for all users, including those in any sub-admin accounts. To add back the videos simply click on the eye icon again and chose the + button on the video you wish to add back in.
LMS pricing options can be found here. Alternatively, we can provide a custom quote to provide you our video content directly. Contact us here.
Yes! Contact us here to find out more about our affiliate partnership program.
To remove a user, select the user you wish to delete from the sidebar on the “Manage Users” page. Then click the “Bulk Actions” button, and click “Delete”. Please note that users with upcoming training scheduled cannot be deleted.
Our initial animation approach in developing our Canity characters was to give them no skin tone. Whilst this was easier and cheaper for us, it unfortunately meant they all ended up looking “white”.
We’ve taken steps to correct this in our newer modules by adding skin tones to all our characters and further developing characters to reflect different ethnic backgrounds and races, as well as including characters with disabilities.
We’ve based these Canity characters on our own development team. Whilst we are based in Australia, our team contains a broad mix of people born not only in Australia but in South America, Asia, and Europe, so now our characters look a lot more like us! If you have any suggestions about how we can further develop our characters we’d love to hear from you.
Have a question of your own?
Feel free to LiveChat with us here or get in touch through our contact page - we'd love to hear your feedback!