Frequently Asked Questions

We offer 3 licencing options – you can purchase access to a single module, a module series or to all modules.

Each option includes initial user licences. Additional users can be added at any time for $15 each. Both options are a once only payment and you can access the training content as many times as you like with no time restrictions and no ongoing payment. That’s right, no ongoing subscription payments.

Each option also include access to our scheduling and reporting features.

To explore our licencing options, click here.

All licenses are provided for one organisation only. If users of a different organisation wish to view the training videos then a separate account must be purchased.

We also offer the option to integrate Canity into a Learning Management System (LMS). LMS pricing options can be found here.

You can pay using either Visa, Mastercard, Amex or PayPal for immediate access to Canity. You will be provided with a tax invoice after payment is processed.

Alternatively, you can choose our Raise a Purchase Order option; we will email you a tax invoice and you can pay via electronic bank transfer. Your Canity account will be activated within 48 hours of payment receipt if you select this option.

Please note that Canity is based in Australia and it often takes several days for international payments to clear. If you wish to have immediate access to Canity, please select our credit card payment option.

Canity is an Australian product. On some occasions, credit card providers block international transactions. This may be happening to you. If you contact your credit card provider and authorise the transaction, your next attempt should be processed successfully.

Please note that Canity is owned by Messages On Hold Australia Pty Ltd and this may appear as the billing entity on your credit card transaction.

If you would like to buy a specific training module, please visit our single module pricing page by clicking here.

Canity covers all the vital customer touch points in your business. Whether that’s over the phone, in person or via email. See the full description of our training modules here.

Yes, you can watch the first two Canity training videos for each module for free. To do this, simply visit the individual module page via the Training Library and press the play button that appears when you hover over the first two videos.

You can also contact us to request a demonstration account that will allow you to see what a Canity administrator account looks like and view the first two videos in each individual training module.

Don’t worry – these things happen. Just click MyCanity, then click the Lost your password link.

If you don’t remember which email you signed up with, get in touch here.

The training is all online and video based – so your team can train any time they like, on any device with an internet connection.

You can access Canity via the link in the email or by clicking on MyCanity in the top right hand corner of the screen and begin training immediately. In fact, if you sign up right now – your staff could be training in minutes!

Once your staff complete the interactive online quiz, you will be sent an email with their results. Their results can also be viewed in your dashboard.

Include Canity in your induction training for new staff members. Set up calendar reminders for current staff to re-visit Canity’s training modules at their convenience to refresh and build upon what they’ve learnt.

Absolutely! If there’s a topic or situation you’d like to see covered in any of our training modules, we want to hear about it. At the top of every training module page inside the MyCanity dashboard you’ll find a link where you can submit your feedback and future topic ideas. The more ideas we share, the better Canity gets!

There are plenty of reasons every business should be investing in online training for their team. If your team haven’t been trained in how to deal with potential & current customers over the phone, it’s likely they aren’t painting your business in the best possible light.

Canity is suitable for any business that’s focused on delighting customers. All staff in all industries can benefit from the skills included in the training.

Yes! No matter if you’re in B2B or B2C, all businesses have one thing in common: customers. Canity provides all customer-facing team members with the necessary skills to impress customers in all situations.

Yes! When logged in as an administrator, you can deselect videos from any module. To do this, please select Training Library from the left navigation menu and select your chosen module. Underneath the large video there is an eye icon on the right hand side of your screen. Select this icon and then click the x in the top right corner of the video thumbnails you would like to remove from the module you are scheduling. Then click on the eye icon again.

This change will deselect videos for all users, including those in any sub-admin accounts. To add back the videos simply click on the eye icon again and chose the + button on the video you wish to add back in.

Note that deselecting videos simply removes them from the module assigned to your team for training. These videos remain available for the administrator who can chose to include them again at any time.

Absolutely! All of Canity’s videos have both English and Chinese subtitles. To turn on subtitles, simply click the Closed Captions – CC – button in the bottom-right corner of the video player. From there, all you have to do is choose your preferred language and you’re good to go.