Terms of Service

This Agreement sets forth the terms and conditions for your use of this Messages On Hold website. Your use of this site constitutes your agreement to these terms and conditions.

Subscription Users

Canity training is a subscription membership product owned by Messages On Hold Australia Pty Ltd (“MOHA”), 21 Moore St, East Perth, WA 6004. Please take note that all subscriptions will be automatically renewed at the end of your subscription period, by our gateway provider. If you wish to cancel your subscription (i.e. you would not like to extend it with a similar extension to your existing term), then you need to visit www.canity.com/my-canity, log in to your account and cancel it yourself at least 48 hours before your next scheduled subscription payment. No exceptions will be made in this regard and if your subscription payment is automatically renewed, we will assume that you have done so with your express permission. No refunds whatsoever will be given for scheduled subscription payments, except in the case it is due to billing errors caused by MOHA. You may also view your current payment plan, method, and next payment date on your subscription page.

We reserve the right to refuse service or cancel your subscription and revoke membership access with a prorated refund for any reason we deem appropriate. You may not resell, share, or publish subscription credentials or access except as per the “tier” purchased for number of employees of your company (same ABN). You may not provide direct, or indirect access to our content except as per the “tier” purchased for number of employees of your company (same ABN).

Once-off Licence Users

Your Canity purchase provides access to published training videos at canity.com at the time of purchase, plus any new training videos published in the 12 months after the date of your initial purchase.

You are licensed for up to the number of users specified when you purchased your licence.

This licence covers unlimited access for the number of employees specified at the time of purchase. This licence is provided for the employees of one organisation only. If employees of a different organisation wish to view the training videos, a separate licence must be purchased for them.

Price Changes

MOHA reserves the right at any time to modify or discontinue, temporarily or permanently, a subscription (or any part thereof) with or without notice. Prices of all subscriptions and products, including but not limited to monthly, quarterly and annual subscription plan fees, are subject to change at any time. Such notice may be provided at any time by posting the changes to the canity.com website.

Cancellation by MOHA

We reserve the right to refuse service or cancel your subscription and/or licence and revoke membership access with a prorated refund for any reason we deem appropriate.

You may not resell, share, or publish subscription credentials or access except as per the “tier” purchased for number of employees of your company (same ABN). You may not provide direct, or indirect access to our content except as per the “tier” purchased for number of employees of your company (same ABN).

Fair Use

Where your use of our product is outside what you have subscribed for (number of users, same company or other), and after attempting contact with yourself, a satisfactory resolution is not reached we may without further notice terminate or suspend your subscription.

Copyright

All material provided within this subscription service are under copyright to Messages On Hold Australia Pty Ltd and all rights are reserved.

Individuals and companies who have purchased a subscription from the copyright holder are granted a limited licence to access the training material by the subscription holder (and employees of the subscription holders company) for the subscription period.

Monitoring

MOHA may monitor usage of this service to oversee compliance with these Terms of Service. Where we monitor or process information about you, it will be in accordance with our Privacy Policy. The Privacy Policy available on our website informs you of our practices regarding the collection, use and disclosure of any information we collect from or about you. For more information, please see our privacy policy at: https://www.messagesonhold.com.au/privacy-policy/

Email

By providing your email address you opt in to receiving occasional special offers and marketing emails. You can easily unsubscribe from these emails by following the opt-out instruction in these emails.

Credits

Music for Canity Intro video – Payday by Jason Farnham, Creative Commons – Attribution 4.0 International – CC BY 4.0. All other music provided by The Groove Gallery.

Jurisdiction

The validity, interpretation and performance of this agreement shall be controlled by and construed under the laws of the State of Western Australia.  By entering this Agreement you submit to the exclusive jurisdiction of its courts.

Currency

Any amounts charged under this Agreement will be in either Australian Dollars (AUD) if purchasing from an Australian location or United States Dollars (USD) if purchasing from a non-Australian location. Your location is determined based on your IP address and our IP database (https://www.maxmind.com/en/geoip2-databases).