Customer Service Articles

Customer Service Training

Discover how to turn your customer service team into customer service superstars!

Handling Customer Complaints

Do you know the best way to handle customer complaints? Find out right here!

Dealing with Customers Online

From online chat to emails – make sure your customer service team is representing your brand and handling your customers the right way.

Business Phone Etiquette

Great phone etiquette can be hard to come by – make sure your team sounds professional on the phone and handles callers with ease.

Sales Training

Increase your customer reach, turn prospects into loyal customers, and enjoy tips & tricks of the sales world with these useful blogs.

Prevent Customer Churn

Discover how to create loyal customers and have them raving about returning to your business.

Learner Engagement

How can you increase learner engagement? What’s the best way to train a team? Here are some resources to point you in the right direction.

Workplace Health and Safety

Ensure your team and customers are kept safe in the workplace by checking out our handy Workplace Health & Safety resources.

Customer Satisfaction

How well do you meet your customers expectations? Learn how to improve your Customer Satisfaction rating.
Other Resources

Survey Results

The numbers speak for themselves – take a look at insightful survey results from customer services organisations.

Canity Training Library

Dive into the Canity Training library and see what all the fuss is about!

Downloadable Resources

Download eBooks for you and your team to keep as invaluable resources.