Resources
Are Employers letting down their workers by not enforcing proper policies around customers wearing masks?
In April national unemployment reached an unprecedented rate in the US of 14.7%, with hardship engulfing the customer service industry. more
Companies who fail to train their staff have to live with losing customers due to poor service
It’s not only existing customers that customer service is important to, it’s potential new ones as well. more
Front line staff demand training on how to Deal with Difficult Customers
With businesses opening back up again, every business is going to be focused on their customers, and building the trust of those customers so they know it’s ok to start interacting with them again. more
Workplace Health and Safety
Workplace Health and Safety has been growing in importance over the last few... more
How to Deal with Angry Customers
When you find yourself in a situation where you have to handle an angry... more
Animating Learner Engagement
Training is vital in almost all industries, so when it comes to the training... more
How to Handle Customers who don’t want to Wear a Mask
These are the two biggest issues in customer service right now 1) How to... more
How Not to Embarrass Yourself on a Video Conference
Haven't we all taken to video conferencing since Covid hit Suddenly we don’t... more
How To Use Your Voice More Effectively
With so many of us working from home these days, it’s become the norm to... more
