Resources
Microlearning: why less is more when it comes to training
As you read this sentence, your brain is doing so much more than piecing together abstract shapes... more
5 Must-Try Customer Service Trends for 2020
Customer service is changing as quickly as the world around us — new... more
5 ways to perfect your Christmas customer service
No matter if you’re a CEO, tradie, nurse, waiter, accountant, barista, or one... more
How to Identify Cancellation Triggers and Prevent Customer Churn
You don’t need to be a marketing wiz or a successful entrepreneur to know... more
Boost Your Learning with Tight Deadlines and Microlearning
“I love deadlines” — said no one ever Until now Learning has always... more
Awkward Work Conversations: Stop Avoiding Them
If there’s one thing that causes anxiety in the professional world, it’s... more
Customer Service is Everyone’s Responsibility
When a customer asks you a question you don’t know the answer to, how do you... more
The Future is Customer Service: 3 Trends for 2019
The future is customer service It’s something all industry experts seem to... more
Encore-Worthy Customer Service
“I run a few businesses in Perth One of which, wwwCanitycom, deals with staff... more
Why Thanking Customers Matters
By personally thanking customers, Pho from Kopi & Tarts ensures his food is... more
Quantifying a Customer’s Happiness
How exactly are you supposed to measure your customers’... more
