Resources
Are Employers letting down their workers by not enforcing proper policies around customers wearing masks?
In April national unemployment reached an unprecedented rate in the US of 14.7%, with hardship engulfing the customer service industry. more
Companies who fail to train their staff have to live with losing customers due to poor service
It’s not only existing customers that customer service is important to, it’s potential new ones as well. more
Front line staff demand training on how to Deal with Difficult Customers
With businesses opening back up again, every business is going to be focused on their customers, and building the trust of those customers so they know it’s ok to start interacting with them again. more
Microlearning: why less is more when it comes to training
As you read this sentence, your brain is doing so much more than piecing together abstract shapes... more
Animating Learner Engagement
Training is vital in almost all industries, so when it comes to the training... more
How to Handle Customers who don’t want to Wear a Mask
These are the two biggest issues in customer service right now 1) How to... more
How Not to Embarrass Yourself on a Video Conference
Haven't we all taken to video conferencing since Covid hit Suddenly we don’t... more
How To Use Your Voice More Effectively
With so many of us working from home these days, it’s become the norm to... more
5 Must-Try Customer Service Trends for 2020
Customer service is changing as quickly as the world around us — new... more
5 ways to perfect your Christmas customer service
No matter if you’re a CEO, tradie, nurse, waiter, accountant, barista, or one... more
How to Identify Cancellation Triggers and Prevent Customer Churn
You don’t need to be a marketing wiz or a successful entrepreneur to know... more
Boost Learning with Tight Deadlines and Microlearning
“I love deadlines” — said no one ever Until now Learning has always... more
Awkward Work Conversations: Stop Avoiding Them
If there’s one thing that causes anxiety in the professional world, it’s... more
Customer Service is Everyone’s Responsibility
When a customer asks you a question you don’t know the answer to, how do you... more
