Resources
Microlearning: why less is more when it comes to training
As you read this sentence, your brain is doing so much more than piecing together abstract shapes... more
Customer Service is Everyone’s Responsibility
When a customer asks you a question you don’t know the answer to, how do you... more
The Future is Customer Service: 3 Trends for 2019
The future is customer service It’s something all industry experts seem to... more
Encore-Worthy Customer Service
“I run a few businesses in Perth One of which, wwwCanitycom, deals with staff... more
Why Thanking Customers Matters
By personally thanking customers, Pho from Kopi & Tarts ensures his food is... more
Quantifying a Customer’s Happiness
How exactly are you supposed to measure your customers’... more
What does your customer journey look like?
If your goal in business is to provide quality customer service, you need to... more
Who’s to Blame? Creating a Culture of Customer Service
When a business receives a complaint about a product, service or experience,... more
Great customer service should be a piece of cake
Great customer service is all about going the extra mile so that your customer... more
When customers take matters into their own hands
So we all know the frustration and anger at finding yourself standing in an... more
Nothing Personal: 5 Steps for Calming an Angry Customer
Whether your business is big or small, new or established, there will come a... more
