EMAIL SKILLS

Discover the fail-safe rules that will ensure your emails capture the attention of their recipients and are opened with eager eyes.

In this video lesson, you'll discover how to harness the power of this highly effective, yet seldom-used email element. And no, there are no cliché movie references here!

Have you found yourself writing this in a corporate email? These types of email additions might be alright if you're emailing a friend about upcoming plans, but when it comes to business, they should be avoided. They aren't professional and aren't appropriate in a work email.

It's easy to slip into autopilot if you spend a lot of your day writing emails. In this video lesson, you'll learn just how powerful using your recipients name can be - and how to leverage that power.

Losing your temper is never a great idea, and it's even less so when you leave a paper trail of your tantrum behind. If you find yourself hot under the collar at work, these tips can help preserve your work relationships.

When was the last time you cleaned up your inbox? It needs to be done regularly so here are a few tips.

It may not happen often, but when you receive an email sent to you by accident, etiquette suggests you let the sender know of their mistake. They'll certainly appreciate it and it will minimise the chances of you being sent future email messages in error.

Are you a party to privileged information? Does an email need to be passed on to someone else before you can reply? Here's why checking the email chain is vital to keep privacy in check.

There's a lot more to email etiquette than just thoughtful writing - it also extends to your email's signature and footer. Watch this episode to learn what information you should be including at the bottom of your email.

If you've received a group email, beware of hitting the "Reply All" button – because it might do a lot worse than just "annoy all".

What do you do if you receive an email that you know needs attention, but you can't action it properly for a few hours? If you can't provide a timely response or you need time to investigate something, let the sender know you've received the email and provide an estimated time frame for a response.

If you're writing a long email that requires a lot of attention to detail, remember, save it as a draft and save often! Treat email the same way you do important word documents by hitting 'save' regularly along the way.

If you haven't heard back from someone it's either because they haven't received your email or they weren't engaged enough to respond. Instead of 'just following up', try picking up the phone or sending another email with a more compelling request.

If you need to show someone a piece of work, say a photo or a document, an attachment is the perfect option. But remember, opening large documents on wireless devices, especially while overseas, can cause major headaches for the recipient, not to mention large data bills, so always keep file sizes to a minimum or provide a link.

We're all familiar with the allegorical tale of the boy who cried wolf - the same theory can be applied to overusing your email's High Priority function. To find out when and how to use it effectively, hit play.

If your business is your castle, then your inbox is surely the drawbridge. Before blindly opening an email, be aware of what it would mean for your business if you opened a malicious email.

Setting up an automatic ‘out of office' reply email may seem like a common courtesy, but is there a better way of managing incoming email (and senders' expectations) while you're not around?

Want to level the playing field when dealing with recipients in another time zone? This video lesson will help your emails land at the top of the pile, at the exact right time your recipient is ready to read them.

Using your email like a pro means knowing when an email is the best option, and when it isn't. Use this as a rule of thumb to have a better command over your inbox.

Phishing refers to emails that trick people into giving out their personal and banking information; The people behind them are experts in manipulation. When scanning your inbox, be on the lookout for phishing email tells. Generic greetings are often a giveaway.

Do you know the difference between CC and BCC? There is a time and a place for both, so be clear about their uses and keep your email recipients happy.

Congratulations, you've made it through to the end. All that remains is to answer the questions, hit send and put these strategies into play. Thanks for watching.