SALES SKILLS

This video lesson explains how to use the "double close" to reopen the discussion on a stalled decision. After all, two heads are better than one.

You're learning to become a better salesperson, correct? But you're short on time? And you'd like extra tools to fine-tune your performance? You have two minutes now, right? Well, watch this video.

Price is a common sticking point, but it's really only a perception problem. Having these strategies in your back pocket will help overcome price as an objection.

It's very easy to fold and offer to call back when a client or prospect throws up an objection. But in this episode, you'll learn how to stay involved and keep the sale going.

You've probably heard the hit song, Call Me Maybe. Catchy as it is, in sales it's non-optional. One part of becoming a sales superstar is being a person of your word.

It's possible to turn just about any inbound call into a sales call, no matter how arbitrary it may seem. Learn what to listen out for and about the kind of responses that will start your customer talking beyond their initial query.

It's an innocuous word which will quickly erode your customers' confidence. Don't believe it? Watch this video and you'll see why.

You had me at hello... It might work in the movies, but in the real world generic greetings make for boring conversations.

How can storytelling and emotion help you to address a prospect's objections? Just use the feel, felt, found approach to allay their fears.

The English language is so chock-full of adjectives, that if you answer "How are you?" with "Good. And you?", we guarantee Shakespeare is going to turn in his grave!

Lazy openings beget lost sales. Lazy follow ups are the nail in the coffin. Discover what you can do to overcome floundering on your follow up while demonstrating real value for your client.

So your customer isn't able to make a final decision? It's not the end of the world! Why not try Tom Hopkins' famous approach, described in this short video.

Don't let jargon alienate your hottest prospect. Speaking the same language is just the first step in communicating effectively.

Awkward farewells? No one likes them. Don't spoil the celebrations about your sale by leaving your new client with a clumsy closer. Sign off in style using this simple guide.

We expose one of the best promotional tools there is. Something that costs nothing, while being priceless at the same time.

It's a sign of respect to clients you've serviced for years, a powerful way to win over new prospects and a gesture that separates you from the pack. What is it? Watch to find out.

A slow day on the sales floor is an opportunity to master your art by researching your stock or services. Great sales people know their products inside-out and are always willing to learn more. Moreover, how you use that information is vital.

Establish a connection with the person on the other end of the line. Literally - when answering the phone always wait to connect first before speaking!

If you're a brand ambassador for Nike, you can "just do it". But if you want to be an ace salesperson we recommend you "just do it earlier than expected". It's a sure-fire way to impress your customer.

Discover what it takes to grab the attention of a prospect and keep it. Deciding what you'll say before you pick up the receiver is sure to return dividends by saving time and nurturing leads.

As a career salesperson, you'll spend a lifetime honing your gift of the gab and learning to actively listen. When selling over the phone, make the most of what clues you have available by using response cues.

What does it take to be fully prepared for an introductory call or a follow up? These tips will help you tick the boxes and ensure you're not wasting a prospect's time, or your own.

Your sales pitch was perfect, but they need to discuss it with another decision maker. Press on using this proven technique.

Every salesperson needs to realise this: not every lead needs them. Quickly establish who's a winning prospect or a waffling time waster with this strategy.

Stop waiting for the call back that never comes: boost your connection rate with this clever strategy that lets you bypass the gatekeeper with ease.

If you keep missing your target at the office, consider aiming for their mobile number instead. Don't have it? A little bit of ingenuity goes a long way: watch to see how it's done.

What can you count on in sales? If you're working to KPIs for your bonus, your only guarantee is that you'll come up against a number of objections. Here's how to turn that to your favour.

Congratulations, you've made it through to the end. All that remains is to answer the questions, hit send and put these strategies into play. Thanks for watching.