CUSTOMER PERSONALITY TYPES

Some customers love your team’s manner, while others brush it off. Some customers want to pick a fight, while others won’t disclose what they really want. Sound familiar? Customers don’t share personalities; they vary from person to person. In this module, we’ll show you how to tailor your manner to each of the four main Customer Personality Types.

Driver personality types are used to being in the front seat. If you’re not heading in the same direction they may skid right past you. Avoid the pitfalls and potholes with our tactics for dealing with driver personalities.

When you’re faced with an expressive personality type, a half-hearted attempt at connecting with them just isn’t going to cut it. Discover how to engage an expressive individual with our tips and tricks.

Amiable personality types might seem easy – until a misguided interaction sends them rushing for the door! Learn how to relate and satisfy your amiable customers with this video lesson.

In this video lesson, we’ve analysed the analytical personality type for you. With the analytical amongst us, it’s always important to address every single aspect of their enquiry. Not sure how? We’ll show you!