Training Library

Customer Personality Types

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Overview

Some customers love your team’s manner, while others brush it off. Some customers want to pick a fight, while others won’t disclose what they really want. Sound familiar? Customers don’t share personalities; they vary from person to person. In this module, we’ll show you how to tailor your manner to each of the four main Customer Personality Types.

Topics include:
  • Handling driver customer personality types
  • Helping expressive customer personality types
  • Serving amiable customer personality types
  • Working with analytical customer personality types
6
Video Lessons
30 min
Approx. Training Time
Ebook

Skills covered in this module

  • Customer service
  • Managing customers
  • Customer expectation
  • Customer satisfaction
Video Lessons
  • Introduction to Customer Personality Types

    Introduction to Customer Personality Types

    Some customers love your team’s manner, while others brush it off. Some customers want to pick a fight, while others won’t disclose what they really want. Sound familiar? Customers don’t share personalities; they vary from person to person. In this module, we’ll show you how to tailor your manner to each of the four main Customer Personality Types.
  • Driver Personality Types

    Driver Personality Types

    Driver personality types are used to being in the front seat. If you’re not heading in the same direction they may skid right past you. Avoid the pitfalls and potholes with our tactics for dealing with driver personalities.
  • Expressive Personality Types

    Expressive Personality Types

    When you’re faced with an expressive personality type, a half-hearted attempt at connecting with them just isn’t going to cut it. Discover how to engage an expressive individual with our tips and tricks.
  • Amiable Personality Types

    Amiable Personality Types

    Amiable personality types might seem easy – until a misguided interaction sends them rushing for the door! Learn how to relate and satisfy your amiable customers with this video lesson.
  • Analytical Personality Types

    Analytical Personality Types

    In this video lesson, we’ve analysed the analytical personality type for you. With the analytical amongst us, it’s always important to address every single aspect of their enquiry. Not sure how? We’ll show you!
  • Congratulations

    Congratulations

    Congratulations, you’re now an expert in customer personality! Test your knowledge by taking the quiz below.

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