Training Library

Dealing With Anxious Customers

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Overview

Dealing With Anxious Customers can be a challenge, but it doesn’t have to be! In this module, we show you how to identify an anxious customer, how to empathise with and reassure them, and finally, how to turn them into a loyal, happy customer.

Topics include:
  • Recognising anxiety in customers
  • Reassuring concerns and allaying worries
  • Identifying the problem and finding a solution
  • Converting the customer
10
Video Lessons
30 min
Approx. Training Time
Ebook

Skills covered in this module

  • Customer service
  • Handling anxious customers
  • Customer retention
  • Customer satisfaction
Video Lessons
  • Introduction to Anxious Customers

    Introduction to Anxious Customers

    Dealing With Anxious Customers can be a challenge, but it doesn’t have to be! In this module, we show you how to identify an anxious customer, how to empathise with and reassure them, and finally, how to turn them into a loyal, happy customer.
  • Identifying Anxious Customers

    Identifying Anxious Customers

    Until the day comes when mind-readers are invented, you're going to have to learn how to recognise anxious customers from just their verbal and non-verbal language. Lucky for you, we've made that skill-set easy to learn.
  • Empathise With Anxious Customers

    Empathise With Anxious Customers

    Emphasise your empathy with your anxious customers. They don't like being anxious any more than you do.
  • Don't Dismiss

    Don't Dismiss

    You're not a school teacher and they're not students, so don't dismiss your anxious customers. Dig a little deeper because the solution will be right around the corner.
  • Don't Be Afraid to Apologise

    Don't Be Afraid to Apologise

    Apologising might be a scary thing to do for most people, but not for a Canity graduate! Don't be afraid to apologise to your customers, they'll appreciate you taking responsibility.
  • Reassure an Anxious Customer

    Reassure an Anxious Customer

    How do you reassure your anxious customers and make them feel more confident about their decision? Spoiler: it's not by patting them on the head and muttering "there, there".
  • Focus on the Facts

    Focus on the Facts

    Your customer's attention is the arrow and the facts are the bullseye. Your job is to get their arrow smack in the middle of that bullseye, and we'll show you how to do it!
  • Handling Deadline

    Handling Deadline

    Tick tock. Tick tock. When your customer is on a deadline they're bound to be anxious. So knowing how to handle deadlines is essential.
  • Provide a Solution

    Provide a Solution

    You don't get any brownie points for knowing that you need to provide a solution for an anxious customer. But by knowing how to provide a solution you'll earn every brownie point in the world!
  • Congratulations

    Congratulations

    Congratulations, you have now perfected the art of dealing with anxious customers. Test your knowledge by taking the quiz below.

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