DEALING WITH DISAPPOINTED CUSTOMERS

Practical, easy to understand training videos

Learn how to turn Disappointed Customers into Satisfied Customers

Introduction to Disappointed Customers

Recognising Disappointment

Act On the Problem

Appreciate the Feedback

Stop The Rot

Online Complaints

Keep the Feedback Coming

Don't Make The Customer Repeat The Whole Story

Set A Timeframe

Congratulations

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Why Learn Dealing With Disappointed Customers?

Letting a customer down isn’t great, but the key lies in how you handle the disappointment and how you make a greater impact. Dealing with Disappointed Customers teaches you how to turn disappointed customers into satisfied ones by recognising the problem, acting on it and clearly communicating the solution.

Each of our 10 video lessons covers a different aspect of Dealing With Disappointed Customers. See below for the full topic list.

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Topics included in Video Lessons

Introduction to Disappointed Customers (00:33)

Letting a customer down isn’t great, but the key lies in how you handle the disappointment and how to make a greater impact. Dealing With Disappointed Customers shows you how to turn disappointed customers into satisfied ones by recognising the problem, acting on it and clearly communicating the solution.

Recognising Disappointment (02:52)

Do you feel like your Disappointment Radar is malfunctioning? Knowing how to recognise a disappointed customer is half the battle!

Act On the Problem (01:36)

Dealing with disappointed customers is NOT a theoretical science - learn how to mix and match the right chemicals to find a practical solution!

Appreciate the Feedback (01:53)

You'd thank someone for holding the door open, wouldn't you? A disappointed customer is opening up a world of customer service opportunities for you, so make sure you thank them!

Stop The Rot (01:21)

Disappointed customers definitely have a Use-By Date and if you don't deal with them successfully before then, the rot may spread

Online Complaints (01:22)

The Internet is everywhere - so when a complaint is posted online to your business, make sure you're on top of it!

Keep the Feedback Coming (01:20)

Disappointed customers might offer a lot more than you first realise - like genuine feedback direct from the source. It's all a matter of knowing how to tap into that resource effectively.

Don't Make The Customer Repeat The Whole Story (01:23)

Welcome to Canity. Welcome to Canity. Welcome to Canity... Repetition is BORING so don't make your disappointed customers repeat themselves!

Set A Timeframe (01:25)

You know who; you know what; you know why; now it's time to sort out when. Setting a timeframe is vital to appeasing disappointed customers.

Congratulations (00:22)

Congratulations, you're now a pro at dealing with disappointed customers. Test your knowledge by taking the quiz below.

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