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DEALING WITH HAPPY CUSTOMERS

Practical, easy to understand training videos

Learn how to embrace and maximise Happy Customers

GET Dealing With Happy Customers

Get Dealing With Happy Customers Module for $120

ACCESS ALL MODULES

Get All Modules for $500

Introduction to Happy Customers

Let Them Know You Appreciate Them

Get a Testimonial

Get an Online Boost

Selling More to Happy Customers

Pass on the Feedback

Don't You Forget About Me

Ask For Referrals

Congratulations

Why Learn Dealing With Happy Customers?

If your customers are delighted with your services, don’t think “job done!” and forget all about them! Happy customers provide opportunities for upselling, positive reviews and growing loyalty. Find out how you should be Dealing with Happy Customers so you can implement useful techniques now.

Each of our 9 video lessons covers a different aspect of Dealing With Happy Customers. See below for the full topic list.

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Topics included in Video Lessons

01

Introduction to Happy Customers (00:33)

If your customers are delighted with your services, don’t think “job done!” and forget all about them! Happy customers provide opportunities for upselling, positive reviews and growing loyalty, so find out how you should be Dealing With Happy Customers so you can implement these techniques now.


02

Let Them Know You Appreciate Them (01:35)

How do you react when a customer provides a compliment? Spoiler alert: shuffling your feet awkwardly and ignoring them is NOT the answer.


03

Get a Testimonial (03:07)

If you'd like to use a positive testimonial, you better put on your seatbelt – because you're going to have to drive the process yourself. Find out how in this video.


04

Get an Online Boost (01:45)

Whether you're addicted or aversive to it, it's vital to engage with your customers on social media.


05

Selling More to Happy Customers (01:37)

The sale isn't over until the cash register sings! A happy customer is a golden opportunity for the savvy salesperson to up-sell or cross-sell.


06

Pass on the Feedback (01:33)

Feedback may make you feel all warm and fuzzy inside but if you don’t dig a little deeper, you may be missing invaluable insights into your business.


07

Don't You Forget About Me (01:32)

Keep your unhappy customers close and your happy customers even closer or that's what the saying should be. Don’t forget about your happy customers – they need to be nurtured!


08

Ask For Referrals (00:59)

What's better than one happy customer? Two happy customers! Learn how to use your happy customers to help find new sales prospects.


09

Congratulations (00:22)

Congratulations, you've made it through to the end. All that remains is to answer the questions, hit send and put these strategies into play. Thanks for watching.


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GET Dealing With Happy Customers

Get Dealing With Happy Customers Module for $120

ACCESS ALL MODULES

Get All Modules for $500

Awesome...

"The enthusiasm from our staff and management towards the training has been awesome with lots of laughs and nods. Thank you and congrats!"

Peter Harris

General Manager

All Four x 4 Spares

Customer Service Training Videos - Testimonial Character

Loved it...

"We loved the training. All of our team have now completed the training and we will make it a 6 monthly refresher for everyone."

Stacey Harris

General Manager

Techsolutions

Customer Service Training Videos - Testimonial Character

So much fun...

"My team and I could not be happier... the Australian accent is quite engaging and "spices up" our training process even more."

Kate Cox

The Ohio

Valley Bank

Customer Service Training Videos - Testimonial Character