DEALING WITH HAPPY CUSTOMERS
Practical, easy to understand training videos
Learn how to embrace and maximise Happy Customers
Practical, easy to understand training videos
Learn how to embrace and maximise Happy Customers
Why Learn Dealing With Happy Customers?
If your customers are delighted with your services, don’t think “job done!” and forget all about them! Happy customers provide opportunities for upselling, positive reviews and growing loyalty. Find out how you should be Dealing with Happy Customers so you can implement useful techniques now.
Each of our 9 video lessons covers a different aspect of Dealing With Happy Customers. See below for the full topic list.
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Topics included in Video Lessons
01
Introduction to Happy Customers (00:33)
If your customers are delighted with your services, don’t think “job done!” and forget all about them! Happy customers provide opportunities for upselling, positive reviews and growing loyalty, so find out how you should be Dealing With Happy Customers so you can implement these techniques now.
02
Let Them Know You Appreciate Them (01:35)
How do you react when a customer provides a compliment? Spoiler alert: shuffling your feet awkwardly and ignoring them is NOT the answer.
03
Get a Testimonial (03:07)
If you'd like to use a positive testimonial, you better put on your seatbelt – because you're going to have to drive the process yourself. Find out how in this video.
04
Get an Online Boost (01:45)
Whether you're addicted or aversive to it, it's vital to engage with your customers on social media.
05
Selling More to Happy Customers (01:37)
The sale isn't over until the cash register sings! A happy customer is a golden opportunity for the savvy salesperson to up-sell or cross-sell.
06
Pass on the Feedback (01:33)
Feedback may make you feel all warm and fuzzy inside but if you don’t dig a little deeper, you may be missing invaluable insights into your business.
07
Don't You Forget About Me (01:32)
Keep your unhappy customers close and your happy customers even closer or that's what the saying should be. Don’t forget about your happy customers – they need to be nurtured!
08
Ask For Referrals (00:59)
What's better than one happy customer? Two happy customers! Learn how to use your happy customers to help find new sales prospects.
09
Congratulations (00:22)
Congratulations, you've made it through to the end. All that remains is to answer the questions, hit send and put these strategies into play. Thanks for watching.
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Peter Harris
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All Four x 4 Spares
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Stacey Harris
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Techsolutions
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Kate Cox
The Ohio
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