Training Library

Dealing With Happy Customers

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Overview

If your customers are delighted with your services, don’t think “job done!” and forget all about them! Happy customers provide opportunities for upselling, positive reviews and growing loyalty, so find out how you should be Dealing With Happy Customers so you can implement these techniques now.

Topics include:
  • Showing appreciation and attention
  • Soliciting testimonials and referrals
  • Up-selling and cross-selling
  • Customer nurture and retention
9
Video Lessons
30 min
Approx. Training Time
Ebook

Skills covered in this module

  • Customer service
  • Customer experience
  • Customer retention
  • Customer satisfaction
Video Lessons
  • Introduction to Happy Customers

    Introduction to Happy Customers

    If your customers are delighted with your services, don’t think “job done!” and forget all about them! Happy customers provide opportunities for upselling, positive reviews and growing loyalty, so find out how you should be Dealing With Happy Customers so you can implement these techniques now.
  • Let Them Know You Appreciate Them

    Let Them Know You Appreciate Them

    How do you react when a customer provides a compliment? Spoiler alert: shuffling your feet awkwardly and ignoring them is NOT the answer.
  • Get a Testimonial

    Get a Testimonial

    If you'd like to use a positive testimonial, you better put on your seatbelt – because you're going to have to drive the process yourself. Find out how in this video.
  • Get an Online Boost

    Get an Online Boost

    Whether you're addicted or aversive to it, it's vital to engage with your customers on social media.
  • Selling More to Happy Customers

    Selling More to Happy Customers

    The sale isn't over until the cash register sings! A happy customer is a golden opportunity for the savvy salesperson to up-sell or cross-sell.
  • Pass on the Feedback

    Pass on the Feedback

    Feedback may make you feel all warm and fuzzy inside but if you don’t dig a little deeper, you may be missing invaluable insights into your business.
  • Don't You Forget About Me

    Don't You Forget About Me

    Keep your unhappy customers close and your happy customers even closer or that's what the saying should be. Don’t forget about your happy customers – they need to be nurtured!
  • Ask For Referrals

    Ask For Referrals

    What's better than one happy customer? Two happy customers! Learn how to use your happy customers to help find new sales prospects.
  • Congratulations

    Congratulations

    Congratulations, you've made it through to the end. All that remains is to answer the questions, hit send and put these strategies into play. Thanks for watching.

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