Dealing With Rude Customers
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Overview
Whilst it may be tempting to argue with a rude customer, that argument isn’t going to get the best result. In Dealing With Rude Customers we help you learn how to explain your stance, hold your ground and professionally handle rude customers without losing your cool.
Topics include:- Calming rude customers
- Handling rude complaints online and via email
- Effective language to diffuse conflict
- Finding solutions and satisfying the customer
11
Video Lessons35 min
Approx. Training Time
Ebook
Skills covered in this module
- Customer service
- Customer focus skills
- Customer relationship management
- Problem solving
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