Loading...

DEALING WITH RUDE CUSTOMERS

Practical, easy to understand training videos

Learn how to professionally handle Rude Customers

GET Dealing With Rude Customers

Get Dealing With Rude Customers Module for $120

ACCESS ALL MODULES

Get All Modules for $500

Introduction

Never Argue

Listen and Understand

Explain Your Stance

Avoid Sarcasm

Prompt Better Behaviour

Holding Your Ground

Refusing To Serve

Beware Over Email

Blaming Never Helps

Congratulations

Why Learn Dealing With Rude Customers?

Whilst it may be tempting to argue with a rude customer, it’s not going to get the best result. In Dealing with Rude Customers, we teach you how to explain your stance, hold your ground and professionally handle rude customers without losing your cool.

Each of our 11 video lessons covers a different aspect of Dealing With Rude Customers. See below for the full topic list.

Watch at your own pace or watch all at once

Watch as many times as you like, anywhere you like

eBook

Bonus resource

Topics included in Video Lessons

01

Introduction (00:31)

Whilst it may be tempting to argue with a rude customer, that argument isn’t going to get the best result. In Dealing With Rude Customers we help you learn how to explain your stance, hold your ground and professionally handle rude customers without losing your cool.


02

Never Argue (01:46)

Arguing with a rude customer is inarguably never going to end well. The key is to learn how to turn the situation around and unlock a solution that’ll placate everyone.


03

Listen and Understand (01:48)

Rude customers want to—and need to—vent. So let them! The best way to kick off dealing with a customer trying to kick you around is by listening and understanding.


04

Explain Your Stance (01:42)

There’s a time and a place for you to make your case, and this is it! Make sure you explain to the rude customer where you’re coming from without enflaming the situation further.


05

Avoid Sarcasm (01:25)

Sarcasm never helps—and no, that wasn’t sarcastic. Replying with sarcasm to a rude customer is rather unlikely to ever be met with a positive response.


06

Prompt Better Behaviour (02:38)

Customers’ rudeness can come from anger, disappointment and/or frustration. But by prompting better behaviour, you could reorient a rude customer and rescue the situation.


07

Holding Your Ground (01:17)

Rude customers may be loud and in your face, but they’re not necessarily always in the right. Holding your ground in the appropriate manner at the appropriate time is of vital importance.


08

Refusing To Serve (01:41)

Being polite, professional and polished doesn’t mean you need to allow yourself to be abused or bullied. You are a premium customer service provider, not a punching bag, and your customer must understand this.


09

Beware Over Email (02:14)

It can be very hard to judge tone through written communication, especially over email. If an email appears to be rude, make sure you investigate the situation further before reacting and replying.


10

Blaming Never Helps (01:18)

The Blame Game is never fun and no one ever wins! While the temptation might be there, curb your instinct and make sure you focus on really dealing with the matter at hand properly.


11

Congratulations (00:22)

Congratulations, you’re now an expert at dealing with rude customers! Test your knowledge by taking the quiz below.


100% Online

Watch online videos
anytime, anywhere

Quick and Easy

Goodbye boring all-day courses,
hello fun bite-sized lessons.

Efficient

Microlearning boosts your
engagement and comprehension!

GET Dealing With Rude Customers

Get Dealing With Rude Customers Module for $120

ACCESS ALL MODULES

Get All Modules for $500

Awesome...

"The enthusiasm from our staff and management towards the training has been awesome with lots of laughs and nods. Thank you and congrats!"

Peter Harris

General Manager

All Four x 4 Spares

Customer Service Training Videos - Testimonial Character

Loved it...

"We loved the training. All of our team have now completed the training and we will make it a 6 monthly refresher for everyone."

Stacey Harris

General Manager

Techsolutions

Customer Service Training Videos - Testimonial Character

So much fun...

"My team and I could not be happier... the Australian accent is quite engaging and "spices up" our training process even more."

Kate Cox

The Ohio

Valley Bank

Customer Service Training Videos - Testimonial Character