DELIVERING INTERNAL CUSTOMER SERVICE

In this module, we’ll step you through how to provide great customer service to your fellow co-workers, suppliers and anyone else you work with to get things done.

When interacting with fellow co-workers, language and manners matter. Be polite and genuine when speaking with your co-workers and you’ll see a massive difference in how they respond.

Your co-workers are not your competition. If you work for the same organisation, you’re on the same team – so remember to act like it.

Internal customer service requires communicating clearly and often with your co-workers. Asking for clarification and having face-to-face conversations or making a phone call will reduce confusion.

When you work in an organisation you will almost certainly need the assistance of your team mates, and they will need yours. Remember: team mate asking for assistance is not an interruption.