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DELIVERING INTERNAL CUSTOMER SERVICE

Practical, easy to understand training videos

Learn how to deliver great customer service to co-workers, suppliers and others

SINGLE MODULE

5 user licenses $100

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ENTIRE LIBRARY

5 user licenses $500

(Add extra users at any time)

Introduction

Language and Manners Matters

You're on the Same Team

Communicate Clearly

Team Members Are Not Interruptions

Creating a Culture of Exceeding Expectations

Eliminate Blame and That's Not My Job Attitudes

Congratulations

Why Learn Delivering Internal Customer Service?

Why Learn about Delivering Internal Customer Service? From language and manners, through to eliminating blame and exceeding expectations, Delivering Internal Customer Service matters. In this module, we’ll walk you through how to provide great customer service to your fellow co-workers, suppliers and anyone else you work with to get things done.

Each of our 8 video lessons covers a different aspect of Delivering Internal Customer Service. See below for the full topic list.

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Bonus resource

Topics included in Video Lessons

01

Introduction (01:40)

In this module, we’ll step you through how to provide great customer service to your fellow co-workers, suppliers and anyone else you work with to get things done.


02

Language and Manners Matters (02:20)

When interacting with fellow co-workers, language and manners matter. Be polite and genuine when speaking with your co-workers and you’ll see a massive difference in how they respond.


03

You're on the Same Team (02:35)

Your co-workers are not your competition. If you work for the same organisation, you’re on the same team – so remember to act like it.


04

Communicate Clearly (03:30)

Internal customer service requires communicating clearly and often with your co-workers. Asking for clarification and having face-to-face conversations or making a phone call will reduce confusion.


05

Team Members Are Not Interruptions (02:28)

When you work in an organisation you will almost certainly need the assistance of your team mates, and they will need yours. Remember: team mate asking for assistance is not an interruption.


06

Creating a Culture of Exceeding Expectations (02:10)

Celebrating when your co-workers succeed at work will inspire further success and go a long way to creating a culture of exceeding expectations.


07

Eliminate Blame and That's Not My Job Attitudes (02:21)

Leading by example, eliminating blame, and forgetting the “that’s not my job” attitude will go a long way to keeping the best interests of your entire organisation front of mind.


08

Congratulations (00:48)

Congratulations! You now understand how to deliver internal customer service. Test your knowledge by taking the quiz below.


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SINGLE MODULE

5 user licenses $100

(Add extra users at any time)

ENTIRE LIBRARY

5 user licenses $500

(Add extra users at any time)

Awesome...

"The enthusiasm from our staff and management towards the training has been awesome with lots of laughs and nods. Thank you and congrats!"

Peter Harris

General Manager

All Four x 4 Spares

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Loved it...

"We loved the training. All of our team have now completed the training and we will make it a 6 monthly refresher for everyone."

Stacey Harris

General Manager

Techsolutions

Customer Service Training Videos - Testimonial Character

So much fun...

"My team and I could not be happier... the Australian accent is quite engaging and "spices up" our training process even more."

Kate Cox

The Ohio

Valley Bank

Customer Service Training Videos - Testimonial Character