Training Library

Delivering Internal Customer Service

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Overview

In this module, we’ll step you through how to provide great customer service to your fellow co-workers, suppliers and anyone else you work with to get things done.

Topics include:
  • Being polite and thanking your co-workers for their assistance
  • Working together to achieve a common goal
  • Communicating clearly to avoid confusion
  • Exceeding expectations
8
Video Lessons
35 min
Approx. Training Time
Ebook

Skills covered in this module

  • Manners
  • Teamwork
  • Problem Solving
  • Interpersonal Skills
Video Lessons
  • Introduction

    Introduction

    In this module, we’ll step you through how to provide great customer service to your fellow co-workers, suppliers and anyone else you work with to get things done.
  • Language and Manners Matters

    Language and Manners Matters

    When interacting with fellow co-workers, language and manners matter. Be polite and genuine when speaking with your co-workers and you’ll see a massive difference in how they respond.
  • You're on the Same Team

    You're on the Same Team

    Your co-workers are not your competition. If you work for the same organisation, you’re on the same team – so remember to act like it.
  • Communicate Clearly

    Communicate Clearly

    Internal customer service requires communicating clearly and often with your co-workers. Asking for clarification and having face-to-face conversations or making a phone call will reduce confusion.
  • Team Members Are Not Interruptions

    Team Members Are Not Interruptions

    When you work in an organisation you will almost certainly need the assistance of your team mates, and they will need yours. Remember: team mate asking for assistance is not an interruption.
  • Creating a Culture of Exceeding Expectations

    Creating a Culture of Exceeding Expectations

    Celebrating when your co-workers succeed at work will inspire further success and go a long way to creating a culture of exceeding expectations.
  • Eliminate Blame and That's Not My Job Attitudes

    Eliminate Blame and That's Not My Job Attitudes

    Leading by example, eliminating blame, and forgetting the “that’s not my job” attitude will go a long way to keeping the best interests of your entire organisation front of mind.
  • Congratulations

    Congratulations

    Congratulations! You now understand how to deliver internal customer service. Test your knowledge by taking the quiz below.

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