DELIVERING INTERNAL CUSTOMER SERVICE
Practical, easy to understand training videos
Learn how to deliver great customer service to co-workers, suppliers and others
Practical, easy to understand training videos
Learn how to deliver great customer service to co-workers, suppliers and others
Why Learn Delivering Internal Customer Service?
Why Learn about Delivering Internal Customer Service? From language and manners, through to eliminating blame and exceeding expectations, Delivering Internal Customer Service matters. In this module, we’ll walk you through how to provide great customer service to your fellow co-workers, suppliers and anyone else you work with to get things done.
Each of our 8 video lessons covers a different aspect of Delivering Internal Customer Service. See below for the full topic list.
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Topics included in Video Lessons
01
Introduction (01:40)
In this module, we’ll step you through how to provide great customer service to your fellow co-workers, suppliers and anyone else you work with to get things done.
02
Language and Manners Matters (02:20)
When interacting with fellow co-workers, language and manners matter. Be polite and genuine when speaking with your co-workers and you’ll see a massive difference in how they respond.
03
You're on the Same Team (02:35)
Your co-workers are not your competition. If you work for the same organisation, you’re on the same team – so remember to act like it.
04
Communicate Clearly (03:30)
Internal customer service requires communicating clearly and often with your co-workers. Asking for clarification and having face-to-face conversations or making a phone call will reduce confusion.
05
Team Members Are Not Interruptions (02:28)
When you work in an organisation you will almost certainly need the assistance of your team mates, and they will need yours. Remember: team mate asking for assistance is not an interruption.
06
Creating a Culture of Exceeding Expectations (02:10)
Celebrating when your co-workers succeed at work will inspire further success and go a long way to creating a culture of exceeding expectations.
07
Eliminate Blame and That's Not My Job Attitudes (02:21)
Leading by example, eliminating blame, and forgetting the “that’s not my job” attitude will go a long way to keeping the best interests of your entire organisation front of mind.
08
Congratulations (00:48)
Congratulations! You now understand how to deliver internal customer service. Test your knowledge by taking the quiz below.
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