Loading...

DO YOUR CUSTOMERS TRUST YOU

Practical, easy to understand training videos

Discover how trust is earned, the reasons it falls apart and how it’s regained

GET Do Your Customers Trust You

Get Do Your Customers Trust You Module for $120

ACCESS ALL MODULES

Get All Modules for $500

Introduction

What is Trust?

Trust and Social Media

Empower Your Team

Are You Wearing Away Your Customers' Trust?

Trust and Data

When Trust is Broken

Managing Customer Expectations

Congratulations

Why Learn Do Your Customers Trust You?

Do your customers trust you? Now, don’t just answer “Of course!”; stop and think about it. Is your organisation credible, is it reliable, is it honest, and transparent? Is your organisation trustworthy? In this module we delve into why trust matters and look at Trust in relation to Customers.

Each of our 9 video lessons covers a different aspect of Do Your Customers Trust You. See below for the full topic list.

Watch at your own pace or watch all at once

Watch as many times as you like, anywhere you like

eBook

Bonus resource

Topics included in Video Lessons

01

Introduction (00:40)

Do your customers trust you? Now, don’t just answer “Of course!”; stop and think about it. Is your organisation credible, is it reliable, is it honest and transparent? Is your organisation trustworthy?


02

What is Trust? (01:41)

Customers rarely do business with organisations they don’t trust. So, what do we really mean when we talk about customers and trust?


03

Trust and Social Media (02:06)

The importance of building trust with your customers is amplified more than ever before, due to the impact of social media. Today’s customers are much savvier about how an organisation is portrayed, and online reviews are becoming the go-to for customers making purchasing decisions.


04

Empower Your Team (01:28)

If you genuinely want your customers to trust you, you need to trust them. You also need to trust your team. Every employee should be empowered to make decisions that are in the customers’ best interests.


05

Are You Wearing Away Your Customers' Trust? (02:08)

Does your organisation wear away at your customers’ trust in lots of little ways? Do you make them fill out endless documents? Do you make them wait for long periods on the phone or in a queue? Are they required to repeat themselves to multiple team members every time their call is transferred?


06

Trust and Data (01:31)

Almost all organisations hold some sort of private customer data. Perhaps it’s simply an address or contact details. Maybe it’s credit card information or purchasing history. Whatever customer data you hold, it needs to be treated with the utmost respect and security.


07

When Trust is Broken (01:44)

Breaches of trust do happen. What matters thereafter, is how you react. Bouncing back from a breach of trust is possible, if you have enough customer goodwill and if you demonstrate a willingness to fix the problem quickly.


08

Managing Customer Expectations (02:29)

You earn your customers’ trust by keeping your promises to them. This means that it’s vital you manage your customers’ expectations. You cannot over-promise and under-deliver and expect customers to trust you. You can’t say you’re going to do something without backing it up with action.


09

Congratulations (00:47)

Spending the time to truly earn the trust of your customers is one of the most valuable investments any business can make. The more your customers trust you, the more likely they’ll be to do business with your organisation.


100% Online

Watch online videos
anytime, anywhere

Quick and Easy

Goodbye boring all-day courses,
hello fun bite-sized lessons.

Efficient

Microlearning boosts your
engagement and comprehension!

GET Do Your Customers Trust You

Get Do Your Customers Trust You Module for $120

ACCESS ALL MODULES

Get All Modules for $500

Awesome...

"The enthusiasm from our staff and management towards the training has been awesome with lots of laughs and nods. Thank you and congrats!"

Peter Harris

General Manager

All Four x 4 Spares

Customer Service Training Videos - Testimonial Character

Loved it...

"We loved the training. All of our team have now completed the training and we will make it a 6 monthly refresher for everyone."

Stacey Harris

General Manager

Techsolutions

Customer Service Training Videos - Testimonial Character

So much fun...

"My team and I could not be happier... the Australian accent is quite engaging and "spices up" our training process even more."

Kate Cox

The Ohio

Valley Bank

Customer Service Training Videos - Testimonial Character