Training Library

Hospitality Restaurant Skills

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Overview

Are your diners walking out your doors with a bitter taste in their mouths? It might not be the food – it could be your wait staff! From taking orders to delivering the right order to the right diner, ensure your service staff know the importance of hygiene, timing and language to avoid any faux pas with Hospitality Skills – Restaurants.

Topics include:
  • Professional and hygienic service
  • Dealing with customers
  • Handling negative feedback
  • Problem solving
12
Video Lessons
35 min
Approx. Training Time
Ebook

Skills covered in this module

  • Server skills
  • Waiter Skills
  • Food server skills
  • Customer service
Video Lessons
  • Introduction

    Introduction

    Are your diners walking out your doors with a bitter taste in their mouths? It might not be the food – it could be your wait staff! From taking orders to delivering the right order to the right diner, ensure your service staff know the importance of hygiene, timing and language to avoid any faux pas with Hospitality Skills – Restaurants.
  • Hygiene Is King

    Hygiene Is King

    You don’t need rats in the kitchen or a hair in a dish to transgress the basic rules of hygiene. Take care that your every service interaction is squeaky clean!
  • Timing Is Paramount

    Timing Is Paramount

    Interrupting a punch line may make a customer want to punch you! But even if they don’t, it’s vitally important to ensure your timing is paramount throughout your service.
  • Handling Negative Feedback

    Handling Negative Feedback

    Negative feedback requires some careful handling and the way you handle it will sweeten your customers’ meal or leave a sour taste in their mouth.
  • I Don't Know

    I Don't Know

    Unless you’re on the last question before winning a million dollars on a game show, not knowing the answer isn’t likely to cost you a lot of money… but not knowing how to deal with not knowing might!
  • Eye Contact

    Eye Contact

    When it comes to fantastic restaurant service, the eyes have it! Making eye contact with your customers is a sure-fire way of endearing and connecting with them.
  • Perfect Delivery

    Perfect Delivery

    It’s all in the delivery... of the meal! You have one job: getting the right meal to the right customer at the right time.
  • The Name Game

    The Name Game

    To avoid providing the plain old same service to all your customers, use their name! Customers appreciate personalised service and it all starts with their own name.
  • Looking For Clues

    Looking For Clues

    There are more ways than one for a customer to express their satisfaction or lack thereof in a meal. As a customer service provider, your role is to piece together the clues to solve the service puzzle.
  • Hospitality Language

    Hospitality Language

    It’s not just how you say it, but what you say. Using the right language in a hospitality setting will impact the way in which your customers relate to you and the service you provide.
  • Dealing With A Failed Payment

    Dealing With A Failed Payment

    If a customer’s payment fails, that’s no reason for your customer service to fail too! Make sure you maintain the utmost professionalism in what could potentially be an awkward, embarrassing situation.
  • Congratulations

    Congratulations

    Congratulations, you’re a bona fide restaurant service pro! Test your knowledge by taking the quiz below.

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