HOSPITALITY RESTAURANT SKILLS
Practical, easy to understand training videos
Learn the fundamental Restaurant Customer Service skills
Practical, easy to understand training videos
Learn the fundamental Restaurant Customer Service skills
Why Learn Hospitality Restaurant Skills?
Are your diners walking out your doors with a bitter taste in their mouths? It might not be the food! From taking orders to delivering the right order to the right diner, ensure you know the importance of hygiene, timing, language, and more, to ensure you’re providing the customers with the best service possible.
Each of our 13 video lessons covers a different aspect of Hospitality Restaurant Skills. See below for the full topic list.
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Topics included in Video Lessons
01
Introduction (00:38)
Are your diners walking out your doors with a bitter taste in their mouths? It might not be the food – it could be your wait staff! From taking orders to delivering the right order to the right diner, ensure your service staff know the importance of hygiene, timing and language to avoid any faux pas with Hospitality Skills – Restaurants.
02
Hygiene Is King (01:27)
You don’t need rats in the kitchen or a hair in a dish to transgress the basic rules of hygiene. Take care that your every service interaction is squeaky clean!
03
Timing Is Paramount (01:14)
Interrupting a punch line may make a customer want to punch you! But even if they don’t, it’s vitally important to ensure your timing is paramount throughout your service.
04
Handling Negative Feedback (01:32)
Negative feedback requires some careful handling and the way you handle it will sweeten your customers’ meal or leave a sour taste in their mouth.
05
I Don't Know (01:02)
Unless you’re on the last question before winning a million dollars on a game show, not knowing the answer isn’t likely to cost you a lot of money… but not knowing how to deal with not knowing might!
06
Eye Contact (01:53)
When it comes to fantastic restaurant service, the eyes have it! Making eye contact with your customers is a sure-fire way of endearing and connecting with them.
07
Perfect Delivery (01:26)
It’s all in the delivery... of the meal! You have one job: getting the right meal to the right customer at the right time.
08
The Name Game (01:42)
To avoid providing the plain old same service to all your customers, use their name! Customers appreciate personalised service and it all starts with their own name.
09
Looking For Clues (01:52)
There are more ways than one for a customer to express their satisfaction or lack thereof in a meal. As a customer service provider, your role is to piece together the clues to solve the service puzzle.
10
Hospitality Language (01:56)
It’s not just how you say it, but what you say. Using the right language in a hospitality setting will impact the way in which your customers relate to you and the service you provide.
11
Dealing With A Failed Payment (01:12)
If a customer’s payment fails, that’s no reason for your customer service to fail too! Make sure you maintain the utmost professionalism in what could potentially be an awkward, embarrassing situation.
12
Spilt the Coffee? What To Do Next (01:50)
Have you ever served a customer with tea or coffee spilt in the saucer? Did you leave them to sort out the mess themselves? Why? Sorting out someone else's wet mess isn't much fun for a paying customer.
13
Congratulations (00:22)
Congratulations, you’re a bona fide restaurant service pro! Test your knowledge by taking the quiz below.
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Peter Harris
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The Ohio
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