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HOSPITALITY RESTAURANT SKILLS

Practical, easy to understand training videos

Learn the fundamental Restaurant Customer Service skills

GET Hospitality Restaurant Skills

Get Hospitality Restaurant Skills Module for $120

ACCESS ALL MODULES

Get All Modules for $500

Introduction

Hygiene Is King

Timing Is Paramount

Handling Negative Feedback

I Don't Know

Eye Contact

Perfect Delivery

The Name Game

Looking For Clues

Hospitality Language

Dealing With A Failed Payment

Spilt the Coffee? What To Do Next

Congratulations

Why Learn Hospitality Restaurant Skills?

Are your diners walking out your doors with a bitter taste in their mouths? It might not be the food! From taking orders to delivering the right order to the right diner, ensure you know the importance of hygiene, timing, language, and more, to ensure you’re providing the customers with the best service possible.

Each of our 13 video lessons covers a different aspect of Hospitality Restaurant Skills. See below for the full topic list.

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Bonus resource

Topics included in Video Lessons

01

Introduction (00:38)

Are your diners walking out your doors with a bitter taste in their mouths? It might not be the food – it could be your wait staff! From taking orders to delivering the right order to the right diner, ensure your service staff know the importance of hygiene, timing and language to avoid any faux pas with Hospitality Skills – Restaurants.


02

Hygiene Is King (01:27)

You don’t need rats in the kitchen or a hair in a dish to transgress the basic rules of hygiene. Take care that your every service interaction is squeaky clean!


03

Timing Is Paramount (01:14)

Interrupting a punch line may make a customer want to punch you! But even if they don’t, it’s vitally important to ensure your timing is paramount throughout your service.


04

Handling Negative Feedback (01:32)

Negative feedback requires some careful handling and the way you handle it will sweeten your customers’ meal or leave a sour taste in their mouth.


05

I Don't Know (01:02)

Unless you’re on the last question before winning a million dollars on a game show, not knowing the answer isn’t likely to cost you a lot of money… but not knowing how to deal with not knowing might!


06

Eye Contact (01:53)

When it comes to fantastic restaurant service, the eyes have it! Making eye contact with your customers is a sure-fire way of endearing and connecting with them.


07

Perfect Delivery (01:26)

It’s all in the delivery... of the meal! You have one job: getting the right meal to the right customer at the right time.


08

The Name Game (01:42)

To avoid providing the plain old same service to all your customers, use their name! Customers appreciate personalised service and it all starts with their own name.


09

Looking For Clues (01:52)

There are more ways than one for a customer to express their satisfaction or lack thereof in a meal. As a customer service provider, your role is to piece together the clues to solve the service puzzle.


10

Hospitality Language (01:56)

It’s not just how you say it, but what you say. Using the right language in a hospitality setting will impact the way in which your customers relate to you and the service you provide.


11

Dealing With A Failed Payment (01:12)

If a customer’s payment fails, that’s no reason for your customer service to fail too! Make sure you maintain the utmost professionalism in what could potentially be an awkward, embarrassing situation.


12

Spilt the Coffee? What To Do Next (01:50)

Have you ever served a customer with tea or coffee spilt in the saucer? Did you leave them to sort out the mess themselves? Why? Sorting out someone else's wet mess isn't much fun for a paying customer.


13

Congratulations (00:22)

Congratulations, you’re a bona fide restaurant service pro! Test your knowledge by taking the quiz below.


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GET Hospitality Restaurant Skills

Get Hospitality Restaurant Skills Module for $120

ACCESS ALL MODULES

Get All Modules for $500

Awesome...

"The enthusiasm from our staff and management towards the training has been awesome with lots of laughs and nods. Thank you and congrats!"

Peter Harris

General Manager

All Four x 4 Spares

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Loved it...

"We loved the training. All of our team have now completed the training and we will make it a 6 monthly refresher for everyone."

Stacey Harris

General Manager

Techsolutions

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So much fun...

"My team and I could not be happier... the Australian accent is quite engaging and "spices up" our training process even more."

Kate Cox

The Ohio

Valley Bank

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