LISTENING SKILLS

Listening is an essential skill for anyone in the workplace, no matter what your role is, and good listening skills can help you in many ways: from building better relationships with your customers, colleagues, and managers; to simply making more informed decisions. If you want to become a strong communicator and team player, and feel better equipped to handle any workplace situation, developing effective listening skills is essential.

When it comes to creating better connections with your colleagues and managers, and truly understanding the needs of your customers, active listening is a crucial first step.

Effective communication is essential for any successful organisation, and being an active listener is a key component of effective communication. In this video, we will explore strategies to help you stay focused, eliminate distractions, and be present when listening to colleagues, clients, or customers.

In this video we are going to focus on the importance of avoiding interrupting customers or colleagues when they are speaking in the workplace. Interrupting others can be seen as disrespectful and can prevent effective communication.

In any workplace, communication is key to achieving success. But let’s face it, miscommunication can and does happen. Miscommunication can lead to mistakes, wasted time, and even conflict, so one of the best ways to avoid miscommunication in the first place is to ask questions to clarify your understanding.