Training Library

Reception Skills

Loading...
Overview

How are your visitors greeted when they walk through your doors? With a warm smile and a helpful attitude? Or maybe nothing at all? Reception Skills is here to walk you through everything you need to do to impress any and all visitors!

Topics include:
  • Welcoming visitors
  • Creating a positive reception area
  • Effective communication and interpersonal skills
  • Handling customers and dealing with enquiries
15
Video Lessons
40 min
Approx. Training Time
Ebook

Skills covered in this module

  • Front desk skills
  • Receptionist skills
  • Office reception
  • Reception desk
Video Lessons
  • Introduction

    Introduction

    How are your visitors greeted when they walk through your doors? With a warm smile and a helpful attitude? Or maybe nothing at all? Reception Skills is here to walk you through everything you need to do to impress any and all visitors!
  • Listening & Interpersonal Skills

    Listening & Interpersonal Skills

    Great receptionists require a lot more in their arsenal than just technical skills. Listening, interpersonal, and soft skills create a cocktail of cracking reception goodness.
  • Note Taking

    Note Taking

    Noteworthy receptionists always take notes. Unless you can cram every detail of every message in your noggin, you'll find note-taking will make a notable improvement to your workplace competency.
  • The Welcome

    The Welcome

    It's easy to have your visitors at hello… but it all hinges on the welcome! Knowing how to properly welcome a visitor will ensure they don't turn on their heels and wave goodbye.
  • Take a Look Around

    Take a Look Around

    When considering your reception area, use all of your senses – your visitor sure will! Making sure your reception area is welcoming sounds like common sense, but it can be less common than you think.
  • Spell It Out

    Spell It Out

    S-P-E-L-L it out! Waiting visitors always prefer knowing what's coming next. It's not a secret you want to impress them, so don't keep the process secret from them.
  • A Juggling Act

    A Juggling Act

    Sometimes visitors come neatly one after the other at helpful intervals... but most of the time they won't. Running a reception can often feel like quite a juggling act!
  • Let The Customer Guide You

    Let The Customer Guide You

    Some customers like to be dealt with pedal to the metal. Others like to take their time. You'll never know unless you let them show you the way!
  • Body Language

    Body Language

    From your head down to your toes, your body language says a lot more than you think. Everybody can tell if somebody has negative body language and positive body language skills can be perfected by anybody!
  • Directing Phone Calls

    Directing Phone Calls

    Receptionists have to deal with phone calls a lot. The very best of receptionists balance being both a phone call usher and bouncer at the same time.
  • While A Customer Waits

    While A Customer Waits

    Sometimes customers having to wait is unavoidable. But having bored customers staring at the ceiling or banging their heads against the wall... now that's avoidable!
  • Treat Everyone The Same

    Treat Everyone The Same

    All manner of visitors cross a receptionist's desk, which makes perfecting the manner with which they're greeted all the more important. Remember: treat everyone the same... spectacularly!
  • Be The Expert

    Be The Expert

    A receptionist's job is to ensure the overall smooth running of the organisation and the best way to do that is by making sure you're an expert on as much as possible.
  • Goodbye

    Goodbye

    So long, farewell, au revoir… saying goodbye is the last opportunity you'll have to make an immediate impression on your visitor. So don't kiss this golden opportunity goodbye, make the most of it!
  • Congratulations

    Congratulations

    Congratulations, you're now a reception skills pro! Test your knowledge by taking the quiz below.

Sign up today and start training your team