THE ART OF SMALL TALK

Practical, easy to understand training videos

Discover the techniques you can use to confidently converse with customers

Introduction

Using the Customer's Name

Being Observant

Body Language

Getting a Customer to Open Up

Listen Intently

Practice Makes Perfect

Say Hello First

Knowing When Not To Talk

Congratulations

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Why Learn The Art Of Small Talk?

From the weather to local news, small talk can be seriously awkward sometimes. That is, unless you have the skills to talk to anyone. Discover techniques you can use to confidently converse with any customer from all walks of life, with The Art of Small Talk.

Each of our 10 video lessons covers a different aspect of The Art Of Small Talk. See below for the full topic list.

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Topics included in Video Lessons

Introduction (00:35)

Using the Customer's Name (01:46)

What's in a name? The opportunity to connect with your customers, that's what! Using a customer's name is an essential part of effective small talk.

Being Observant (01:18)

It doesn't take a microscope to notice the little things, but when it comes to making small talk it takes an observant individual to pull it off flawlessly.

Body Language (02:15)

The best communicators don't just use their words - they talk with every part of their body! An understanding of the effectiveness of body language embodies the art of small talk.

Getting a Customer to Open Up (01:26)

Getting customers to open up has nothing to do with their wallets and purses. For effective small talk, your customers must feel encouraged and at ease enough to open themselves up.

Listen Intently (01:27)

Your customer will pepper their conversation with clues about them, their lives, and their interests. But those clues aren't going to be in neon lights, so listen carefully to every word they say!

Practice Makes Perfect (01:24)

You won't become a small talk master through osmosis; persistent practice is the process! Small talk can be practiced and perfected anywhere, at any time!

Say Hello First (01:10)

Hello! Bonjour! Hola! Ciao! Salaam! Aloha! No matter the language, make sure you greet your customer first and smile while you're at it.

Knowing When Not To Talk (02:58)

Whilst this module is focused on how to master the art of small talk it’s also important that you master the art of recognizing when NOT to engage in small talk.

Congratulations (00:22)

Congratulations, you've perfected the art of small talk! Test your knowledge by taking the quiz below.

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