Training Library

The Art Of Small Talk

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Overview

From the weather to local news, small talk can be seriously awkward sometimes. That is, unless you have the skills to talk to anyone. Discover techniques you can use to confidently converse with any customer from all walks of life, with The Art of Small Talk.

Topics include:
  • Use of verbal and non-verbal communication
  • Approaching customers
  • Dealing with multiple customers
  • Positive interaction with customers
9
Video Lessons
30 min
Approx. Training Time
Ebook

Skills covered in this module

  • Small chat
  • Chat topics
  • Social talk
  • Casual conversation
Video Lessons
  • Introduction

    Introduction

    From the weather to local news, small talk can be seriously awkward sometimes. That is, unless you have the skills to talk to anyone. Discover techniques you can use to confidently converse with any customer from all walks of life, with The Art of Small Talk.
  • Using the Customer's Name

    Using the Customer's Name

    What's in a name? The opportunity to connect with your customers, that's what! Using a customer's name is an essential part of effective small talk.
  • Being Observant

    Being Observant

    It doesn't take a microscope to notice the little things, but when it comes to making small talk it takes an observant individual to pull it off flawlessly.
  • Body Language

    Body Language

    The best communicators don't just use their words - they talk with every part of their body! An understanding of the effectiveness of body language embodies the art of small talk.
  • Getting a Customer to Open Up

    Getting a Customer to Open Up

    Getting customers to open up has nothing to do with their wallets and purses. For effective small talk, your customers must feel encouraged and at ease enough to open themselves up.
  • Listen Intently

    Listen Intently

    Your customer will pepper their conversation with clues about them, their lives, and their interests. But those clues aren't going to be in neon lights, so listen carefully to every word they say!
  • Practice Makes Perfect

    Practice Makes Perfect

    You won't become a small talk master through osmosis; persistent practice is the process! Small talk can be practiced and perfected anywhere, at any time!
  • Say Hello First

    Say Hello First

    Hello! Bonjour! Hola! Ciao! Salaam! Aloha! No matter the language, make sure you greet your customer first and smile while you're at it.
  • Congratulations

    Congratulations

    Congratulations, you've perfected the art of small talk! Test your knowledge by taking the quiz below.

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