Handpick Your Team's Training Modules

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Phone Skills

Learn the do’s and don’ts of Business Phone Etiquette.

32 videos$100

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Sales Skills

Learn the Sales Skills you need to turn your prospects into customers.

33 videos$100

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Retail Skills

Learn the fundamentals of customer service in a retail setting.

34 videos$100

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Presentation Skills

Grow your skills to present professionally and engage with any audience.

20 videos$100

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Reception Skills

Learn how to impress every visitor with Reception Skills.

15 videos$100

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Email Skills

Learn the do’s and don’ts of how to communicate over Email.

27 videos$100

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Online Chat Skills

Learn the Sales Skills you need to turn your prospects into customers.

9 videos$100

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Interview Skills

Learn the skills you need to choose the right Customer Service candidate.

12 videos$100

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Dealing With Rude Customers

Learn how to professionally handle Rude Customers.

11 videos$100

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Dealing With Anxious Customers

Learn how to turn Anxious Customers into Happy Customers.

10 videos$100

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Dealing With Happy Customers

Learn how to embrace and maximise Happy Customers.

9 videos$100

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Dealing With Disappointed Customers

Learn how to turn Disappointed Customers into Satisfied Customers.

10 videos$100

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Dealing With Difficult Customers

Learn the skills you need to professionally Deal with Difficult Customers.

16 videos$100

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Customer Personality Types

Learn to differentiate between different customer personality types.

6 videos$100

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Hospitality Restaurant Skills

Learn the fundamental Restaurant Customer Service skills.

13 videos$100

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Workplace Behaviours

Learn to identify, deal with and report inappropriate Workplace Behaviours.

11 videos$100

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The Art Of Small Talk

Discover the techniques you can use to confidently converse with customers.

10 videos$100

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Delivering Internal Customer Service

Learn how to deliver great customer service to co-workers, suppliers and others.

8 videos$100

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Do Your Customers Trust You

Discover how trust is earned, the reasons it falls apart and how it’s regained.

9 videos$100

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Saving Customer Cancellations

Learn why customers cancel and how to save them.

12 videos$100

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Health At Work

Learn how to build healthy work habits.

10 videos$100

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Covid 19 Safety

Learn what COVID-19 is and how to reduce the risk of infection.

8 videos$100

COMING SOON

Safety At Work

Learn what hazards are and how to spot them.

7 videos

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Video Conferencing Etiquette

Learn strategies to keep your video conferencing productive and respectful.

8 videos$100

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Access Everything

Get access to all videos.

 $500

Displayed price allows access for a team of up to 5 users with no time restriction.
Frequently Asked Questions

How does the licensing work?

We offer two types of licencing – for an individual user or for teams.

Individual users can purchase access to an individual training module. This is a once only payment and you can access the training content as many times as you like with no time restrictions and no ongoing payment.

Teams can purchase access to either an individual training module or to the entire training library. An initial teams licence comes with 5 user licences and includes access to our scheduling and reporting features. Extra users can be added at any time for $15/user, with a reduced rate for more than 100 users. This is a once only payment and your team can access the training content as many times as you like with no time restrictions and no ongoing payment.

For individual module pricing please visit the training library and follow the links to each individual module. For pricing to access the entire training library please click here.

To explore our licencing options, click here.

All licenses are provided for one organisation only. If users of a different organisation wish to view the training videos then a separate account must be purchased.

How do I pay?

You can pay using either Visa, Mastercard or Amex for immediate access to Canity. You will be provided with a tax invoice after payment is processed. Alternatively, you can choose our Raise a Purchase Order option; we will email you a tax invoice and you can pay via electronic bank transfer. Your Canity account will be activated within 48 hours of payment receipt if you select this option. Please note that Canity is based in Australia and it often takes several days for international payments to clear. If you wish to have immediate access to Canity, please select our credit card payment option.

My credit card keeps getting rejected but it’s fine

Canity is an Australian product. On some occasions, credit card providers block international transactions. This may be happening to you. If you contact your credit card provider and authorise the transaction, your next attempt should be processed successfully. Please note that Canity is owned by Messages On Hold Australia Pty Ltd and this may appear as the billing entity on your credit card transaction.

I only want to buy one module

If you would like to buy a specific training module, please visit our single module pricing page by clicking here.

What topics does Canity cover?

Canity covers all the vital customer touch points in your business. Whether that’s over the phone, in person or via email. See the full description of our training modules here. We’re also adding new content every 3 months.

How do I reset my password?

To reset your password click here.

Help! I can’t remember my username or password.

Don’t worry – these things happen. Just click MyCanity, then select ‘Lost your password’. If you don’t remember which email you signed up with, get in touch here.

How do I access the training modules?

The training is all online and video based – so your team can train any time they like, on any device with an internet connection. Once you purchase your subscription, you’ll be emailed your login details.

You can access Canity via the link in the email or by clicking on MyCanity in the top right hand corner of the screen and begin training immediately. In fact, if you sign up right now – your staff could be training in minutes!

How will I know my staff members have viewed the video?

Once your staff complete the interactive online quiz, you will be sent an email with their scores. Their results are also charted in your dashboard, along with a leader board of who has the most correct answers.

How can I implement the training strategies in my company?

Include Canity in your induction training for new staff members. Set up calendar reminders for current staff to re-visit Canity’s training modules at their convenience to refresh and build upon what they’ve learnt.

Can I suggest topics for future video training modules?

Absolutely! If there’s a topic or situation you’d like to see covered in any of our training modules, we want to hear about it. At the top of every training module page inside the MyCanity dashboard you’ll find a link where you can submit your feedback and future topic ideas. The more ideas we share, the better Canity gets!

Why do I need to use online training?

There are plenty of reasons every business should be investing in online training for their team. If your team haven’t been trained in how to deal with potential & current customers over the phone, it’s likely they aren’t painting your business in the best possible light.

Are the Canity training modules suitable for my industry?

Canity is suitable for any business that’s focused on delighting customers. All staff in all industries can benefit from the skills included in the training.

Is Canity suitable for my industry?

Yes. No matter if you’re in B2B or B2C, all businesses have one thing in common: customers. Canity provides all customer-facing team members with the necessary skills to impress customers in all situations.

Can I deselect videos I don't want my team to watch within a module?

Yes. When logged in as an administrator, you can deselect videos from any module. To do this, please select Training Library from the left navigation menu and select your chosen module. Underneath the large video there is an eye icon on the right hand side of your screen. Select this icon and then click the x in the top right corner of the video thumbnails you would like to remove from the module you are scheduling. Then click on the eye icon again.

This change will deselect videos for all users, including those in any sub-accounts. To add back the videos simply click on the eye icon again and chose the + button on the video you wish to add back in.

Will deselecting videos from a module permanently delete them from my Training Library?

No. Deselecting videos simply removes them from the module assigned to your team for training. These videos remain available for the administrator who can chose to include them again at any time.

Do your videos have subtitles?

Absolutely! All of Canity’s videos have both English and Chinese subtitles. Spanish subtitles are available for Phone Skills, Email Skills, Retail Skills, Sales Skills and Dealing With Difficult Customers. To turn on subtitles, simply click the Closed Captions – CC – button in the bottom-right corner of the video player. From there, all you have to do is choose your preferred language and you’re good to go.

Can I get a demo account?

Please fill out this form to request a demo account and we’ll get back to you as soon as possible.

How does my team access their training?

After you select the training videos you would like your team to watch, we will send an email letting them know it’s time to train. This email will direct your team to login to their individual User Dashboard, where training will be waiting for them in the Scheduled Training section.

Is the training one-on-one or online? Do we get workbooks?

Accessed through the User Dashboard, our video-based training is completely online, allowing your team to train at any time with an internet-connected device. The User Dashboard also offers access to interactive quizzes, worksheets and downloadable content.

What happens once I sign up – will I be able to use Canity immediately?

Once you’ve completed the super easy payment process, you’ll receive an email with your login details for Canity. Simply log in via the link included in the email or by clicking the MyCanity link in the top right hand corner of the screen. Then upload your staff list and begin training!

Do I get access to new module releases?

If you purchase an all-access account, yes you will, but only to new modules released within 12 months of the purchase of your once-off licence. After 12 months you will be offered the option to purchase access to any new modules at a discounted rate. This rate will vary depending on the module and your number of users.

How is the content delivered to staff?

Your team can access their scheduled training via the User Dashboard. You can add user details individually or by using our bulk email import feature. Once added, select which training videos to send to either individual user or an entire team and then choose to send the training immediately or set up a training schedule in advance.

How do I view the quiz results and monitor my user progress?

Log in to MyCanity and click View Reports from the side navigation menu. The Training Details section displays two tabs: training pending and training completed.  You can filter by date range, modules, users and groups. You can also view all pending and completed training for a specific module in the Module Report section toward the bottom of the page. Reports can also be printed or exported in CSV format.

Do user receive certificates?

Once you subscribe to Canity, Certificates of Achievement are available for the training administrator to download from within the MyCanity Dashboard resources page. The certificates will first need to be customized with the user/member’s name, your company name and the date. You can then either save the document and send it to the user, or print it and provide it to them.

How often are new modules & video lessons added?

We’re always working on new modules, video lessons and downloadable content that’ll help you and your team delight more customers. Training isn’t a one off exercise! If you have a training topic you’d like to see covered please let us know by emailing our team.

Do you have a listing of all the skills videos on your website?

Yes, a complete list of video segments is located on each training module page. Go to the training library page and click on any training module!

Can we integrate Canity into our Learning Management System (LMS)?

If your Learning Management System supports iFrame embedding, then you can use our embed functionality to integrate Canity training videos into your system. We’ll provide you with a section of code for each video lesson and for the full module to allow you to embed the training into your LMS.

Alternatively, we can provide a custom quote to provide you our video content directly. Contact us here.

Will I be sent an invoice?

Yes, once payment is processed, you will be emailed a tax invoice. You will also be able to access a copy of this invoice by logging into your MyCanity account and navigating to the Plan and Invoice Details section. If you require an invoice prior to payment, you can choose our Raise a Purchase Order option during the checkout process; we will email you a tax invoice and you can pay via electronic bank transfer.

Will my team actually watch the video lessons?

Yes. Our users love our animated video lessons. In fact, because Canity’s video lessons are short, practical and engaging, we have a 90 to 95% completion rate for our users – industry averages vary from 30 to 40% completion.

How do I add a deselected video back into a module?

To add any deselected video(s) back into a module, login as an administrator visit Training Library, click , select the deselected video(s) you wish to add back in by clicking , and click “Save”.