Handpick Your Team's Training Modules

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Phone Skills

Teach your team all the dos and don’ts of business phone etiquette.

32 videos$250

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Sales Skills

Master the fundamental skills to turn prospects into loyal customers.

33 videos$250

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Retail Skills

Explore the essential skills required for retail customer service.

33 videos$250

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Presentation Skills

Grow the skills to present professionally and engage with any audience.

20 videos$250

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Reception Skills

Train your team to impress every visitor walking through your doors.

15 videos$250

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Email Skills

How, when, what, why – learn to send emails like a pro.

27 videos$250

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Online Chat Skills

Learn how to handle complaints and queries via online chat.

9 videos$250

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Interview Skills

Learn when and how to ask the right questions to find the right candidate.

12 videos$250

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Dealing With Rude Customers

Learn to explain your stance, hold your ground and handle rude customers.

11 videos$250

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Dealing With Anxious Customers

Discover how to identify, empathise with and reassure anxious customers.

10 videos$250

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Dealing With Happy Customers

Teach your team how to turn happy customers into loyal advocates.

9 videos$250

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Dealing With Disappointed Customers

Master the skills required to turn disappointed customers into raving fans.

10 videos$250

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Dealing With Difficult Customers

Discover why dealing with difficult customers doesn’t have to be so difficult.

16 videos$250

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Customer Personality Types

Learn to differentiate between all the different customer personality types.

6 videos$250

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Hospitality Restaurant Skills

Teach your team the key skills required to survive in the world of hospitality.

13 videos$250

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Workplace Behaviours

Understand what is and isn’t appropriate workplace behaviour.

11 videos$250

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The Art Of Small Talk

Discover the techniques you can use to confidently converse with customers.

10 videos$250

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Delivering Internal Customer Service

Learn how to provide great customers service to your co-workers.

8 videos$250

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Do Your Customers Trust You

Discover how trust is earned, the reasons it falls apart and how it’s regained.

9 videos$250

COMING SOON

Saving Customer Cancellations

Understand why customers leave and the steps required to save them.

12 videos$250

Frequently Asked Questions

How does the licensing work?

We offer all-access accounts and the purchase of single modules.

An all-access account gives you access to the entire library of training modules available at the time of purchase. The license will cover the number of users specified when you purchased your account, as well as access to any new training modules and content released within the first 12 months of your purchase date. Adding on more users is easy and can be done at any time from within the MyCanity dashboard.

Single modules can also be purchased. The license will cover the number of users specified when you purchased the module and more users can be added at any time from within the MyCanity dashboard. All users will have unlimited access to each module purchased.

All-access pricing can be found here. You can purchase single modules here.

All licenses are provided for one organisation only. If users of a different organisation wish to view the training videos then a separate account must be purchased.

How do I pay?

You can pay using either Visa, Mastercard or Amex for immediate access to Canity. You will be provided with a tax invoice after payment is processed. Alternatively, you can choose our Raise a Purchase Order option; we will email you a tax invoice and you can pay via electronic bank transfer. Your Canity account will be activated within 48 hours of payment receipt if you select this option. Please note that Canity is based in Australia and it often takes several days for international payments to clear. If you wish to have immediate access to Canity, please select our credit card payment option.

My credit card keeps getting rejected but it’s fine

Canity is an Australian product. On some occasions, credit card providers block international transactions. This may be happening to you. If you contact your credit card provider and authorise the transaction, your next attempt should be processed successfully. Please note that Canity is owned by Messages On Hold Australia Pty Ltd and this may appear as the billing entity on your credit card transaction.

I only want to buy one module

If you would like to buy a specific training module, please visit our single module pricing page by clicking here.

What topics does Canity cover?

Canity covers all the vital customer touch points in your business. Whether that’s over the phone, in person or via email. See the full description of our training modules here. We’re also adding new content every 3 months.

How do I reset my password?

To reset your password click here.

Help! I can’t remember my username or password.

Don’t worry – these things happen. Just click MyCanity, then select ‘Lost your password’. If you don’t remember which email you signed up with, get in touch here.

How do I access the training modules?

The training is all online and video based – so your team can train any time they like, on any device with an internet connection. Once you purchase your subscription, you’ll be emailed your login details.

You can access Canity via the link in the email or by clicking on MyCanity in the top right hand corner of the screen and begin training immediately. In fact, if you sign up right now – your staff could be training in minutes!

How will I know my staff members have viewed the video?

Once your staff complete the interactive online quiz, you will be sent an email with their scores. Their results are also charted in your dashboard, along with a leader board of who has the most correct answers.

How can I implement the training strategies in my company?

Include Canity in your induction training for new staff members. Set up calendar reminders for current staff to re-visit Canity’s training modules at their convenience to refresh and build upon what they’ve learnt.

Can I suggest topics for future video training modules?

Absolutely! If there’s a topic or situation you’d like to see covered in any of our training modules, we want to hear about it. At the top of every training module page inside the MyCanity dashboard you’ll find a link where you can submit your feedback and future topic ideas. The more ideas we share, the better Canity gets!

Why do I need to use online training?

There are plenty of reasons every business should be investing in online training for their team. If your team haven’t been trained in how to deal with potential & current customers over the phone, it’s likely they aren’t painting your business in the best possible light.

Are the Canity training modules suitable for my industry?

Canity is suitable for any business that’s focused on delighting customers. All staff in all industries can benefit from the skills included in the training.

Is Canity suitable for my industry?

Yes. No matter if you’re in B2B or B2C, all businesses have one thing in common: customers. Canity provides all customer-facing team members with the necessary skills to impress customers in all situations.

Can I deselect videos I don't want my team to watch within a module?

Yes. When logged in as an administrator, you can deselect up to 3 videos from any module. Simply visit Training Library and click . Deselect the video(s) you don’t want your team to watch by clicking and click “Save”. Now, when you assign that module to your team, they won’t see the videos you have deselected.

Will deselecting videos from a module permanently delete them from my Training Library?

No. Deselecting videos simply removes them from the module assigned to your team for training. These videos remain available for the administrator who can chose to include them again at any time.

Do your videos have subtitles?

Absolutely! All of Canity’s videos have both English and Chinese subtitles. Spanish subtitles are available for select modules. To turn on subtitles, simply click the Closed Captions – CC – button in the bottom-right corner of the video player. From there, all you have to do is choose your preferred language and you’re good to go.

Can I get a free account?

Of course! We offer a free account, so you can explore and enjoy Canity’s online customer service training before you decide to make a purchase. If you’d like to sign up for your free account, click here.

How does my team access their training?

After you select the training videos you would like your team to watch, we will send an email letting them know it’s time to train. This email will direct your team to login to their individual User Dashboard, where training will be waiting for them in the Scheduled Training section.

Is the training one-on-one or online? Do we get workbooks?

Accessed through the User Dashboard, our video-based training is completely online, allowing your team to train at any time with an internet-connected device. The User Dashboard also offers access to interactive quizzes, worksheets and downloadable content.

What happens once I sign up – will I be able to use Canity immediately?

Once you’ve completed the super easy payment process, you’ll receive an email with your login details for Canity. Simply log in via the link included in the email or by clicking the MyCanity link in the top right hand corner of the screen. Then upload your staff list and begin training!

Do I get access to new module releases?

If you purchase an all-access account, yes you will, but only to new modules released within 12 months of the purchase of your once-off licence. After 12 months you will be offered the option to purchase access to any new modules at a discounted rate. This rate will vary depending on the module and your number of users.

How is the content delivered to staff?

Your team can access their scheduled training via the User Dashboard. You can add user details individually or by using our bulk email import feature. Once added, select which training videos to send to either individual user or an entire team and then choose to send the training immediately or set up a training schedule in advance.

How do I view the quiz results and monitor my user progress?

Log in to MyCanity and click View Reports from the side navigation menu. The Training Details section displays two tabs: training pending and training completed. You can filter by date range, modules, users and groups. You can also view all pending and completed training for a specific module in the Module Report section toward the bottom of the page. Reports can also be printed or exported in CSV format.

Do user receive certificates?

Once you subscribe to Canity, Certificates of Achievement are available for the training administrator to download from within the MyCanity Dashboard resources page. The certificates will first need to be customized with the user/member’s name, your company name and the date. You can then either save the document and send it to the user, or print it and provide it to them.

How often are new modules & video lessons added?

We’re always working on new modules, video lessons and downloadable content that’ll help you and your team delight more customers. Training isn’t a one off exercise! If you have a training topic you’d like to see covered please let us know by emailing our team.

Do you have a listing of all the skills videos on your website?

Yes, a complete list of video segments is located on each training module page. Go to the training library page and click on any training module!

Can we integrate Canity into our Learning Management System (LMS)?

If your Learning Management System supports iFrame embedding, then you can use our embed functionality to integrate Canity training videos into your system. We’ll provide you with a section of code for each video lesson and for the full module to allow you to embed the training into your LMS.

Alternatively, we can provide a custom quote to provide you our video content directly. Contact us here.

Will I be sent an invoice?

Yes, once payment is processed, you will be emailed a tax invoice. You will also be able to access a copy of this invoice by logging into your MyCanity account and navigating to the Plan and Invoice Details section. If you require an invoice prior to payment, you can choose our Raise a Purchase Order option during the checkout process; we will email you a tax invoice and you can pay via electronic bank transfer.