Handling the Holiday Rush
For many small businesses all around the world Christmas presents (pun intended) a golden opportunity, as fleets of eager Christmas customers come out of the woodwork looking to snare a bargain.
Online Chat: The New Frontier of Customer Service
We live in a digital world, where people are more and more reluctant to pick up the phone, especially when it comes to customer service.
Customer Service Quiz
Fancy yourself as a customer service pro? Take our handy quiz and find out how you'd handle a complaining customer!
7 Qualities That Make Great Service Staff
What’s the difference between average service staff and GREAT service staff? Check out the tell-tale signs you’re facing a professional customer service provider.
