Just because you reckon you could talk the hind legs off a donkey, doesn’t make you a strong professional communicator on the phone. If you work in an office setting, then you ought to run through these 11 phone no-no’s.
Social media has quickly become an integral part of business. Nowadays, negative reviews and complaints are extremely public. So it’s important to deal with all forms of negative feedback quickly, professionally, and empathetically. Deal with customer complaints poorly, and you risk a PR nightmare and potential loss of business.
You may be wondering: what are soft skills? Closely related to the level of emotional intelligence a person possesses, ‘soft skills’ is just a fancy way of saying ‘people skills,’ ‘interpersonal skills,’ ‘social skills,’ or any number of synonyms. Read more...
Customer service providers in cartoons have it so easy. They can tell when they’re faced with an angry customer – because the customer turns red! When their customer is disgusted – they go green. And when they’re happy – they glow, nice and golden.
