Baby, Come Back: Reducing Your Churn Rate
If your churn rate is too high, you’ve got a serious problem on your hands, and you need to address it immediately. Here are four steps you can take to help reduce your churn rate and retain customers.
Handling customer complaints like a champ!
Handling a customer’s complaint efficiently and effectively takes the whole body – figuratively and literally. Read more...
Get Motivated! Keeping Staff Engaged in Their Training
Picture this… It’s Wednesday afternoon around 3pm and your second coffee hasn’t kicked in yet. You’re falling flat fast, and you’ve just been reminded that [...]
4 Ways to Ensure Your Online Complaints Are Seen
Sending a complaint to a company and hearing nothing in return is infuriating. Learn how to write a complaint that’s actually going to get their attention. Read more...
