If you’re worried about your upcoming presentation, it would make sense to take steps to alleviate as much of that anxiety as possible. A large part of this comes down to feeling comfortable with the presentation itself. Read more ...
Meeting customer expectations sometimes requires going above and beyond what would typically be considered necessary. Read more....
Good customer service is… “We surveyed 100 people and the top eight answers are on the board… what is something a good customer service provider does?” Read more...
Just because you reckon you could talk the hind legs off a donkey, doesn’t make you a strong professional communicator on the phone. If you work in an office setting, then you ought to run through these 11 phone no-no’s.
