Handling Customer Complaints

Handling Customer Complaints

Every business, no matter how successful, will get customer... more

How to Deal with Angry Customers

When you find yourself in a situation where you have to handle an angry... more

How to Handle Customers who don’t want to Wear a Mask

These are the two biggest issues in customer service right now 1) How to... more

Customer Service is Everyone’s Responsibility

When a customer asks you a question you don’t know the answer to, how do you... more

Encore-Worthy Customer Service

“I run a few businesses in Perth One of which, wwwCanitycom, deals with staff... more

Who’s to Blame? Creating a Culture of Customer Service

When a business receives a complaint about a product, service or experience,... more

When customers take matters into their own hands

So we all know the frustration and anger at finding yourself standing in an... more

Nothing Personal: 5 Steps for Calming an Angry Customer

Whether your business is big or small, new or established, there will come a... more

The Importance of Listening To Customers’ Feedback

While customs, traditions and cultures differ around the world, there’s one... more

Why You Should NEVER Argue With Rude Customers

The most important thing to do when dealing with rude customers is to remain... more

Dear Qantas: We Need To Talk About Customer Feedback

Every business relies, to a certain extent, on customer feedback to improve... more

How to Win Customers Using Customer Service Feedback

I have just enjoyed five marvellous nights staying at Budapest’s Hotel... more

Using feedback to improve customer service

Having inadvertently rolled up to JFK airport a full day late for a flight, I... more

Putting The “Rush-in” Customer Service

On a recent trip to Moscow, I needed to exchange Australian dollars into... more

Learning from United Airlines’ Mistakes

As I am sure you are aware, United Airlines has had some pretty horrible PR... more

6 Tips For Your Customer Service Feedback Surveys

So, you want to improve your customer service I bet you’ve sat around your... more

Eating Your Words: How to Recover After Realising You’re in the Wrong

If you ever want to experience pure, unadulterated, social-related anxiety,... more

To the Customer Service Department…

How often have you thought about writing a scathing letter of complaint It... more
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Other Resources

Survey Results

The numbers speak for themselves – take a look at insightful survey results from customer services organisations.

Canity Training Library

Dive into the Canity Training library and see what all the fuss is about!

Downloadable Resources

Download eBooks for you and your team to keep as invaluable resources.