Every business, no matter how successful, will get customer... more
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“I run a few businesses in Perth One of which, wwwCanitycom, deals with staff... more
When a business receives a complaint about a product, service or experience,... more
So we all know the frustration and anger at finding yourself standing in an... more
Whether your business is big or small, new or established, there will come a... more
While customs, traditions and cultures differ around the world, there’s one... more
The most important thing to do when dealing with rude customers is to remain... more
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I have just enjoyed five marvellous nights staying at Budapest’s Hotel... more
Having inadvertently rolled up to JFK airport a full day late for a flight, I... more
On a recent trip to Moscow, I needed to exchange Australian dollars into... more
As I am sure you are aware, United Airlines has had some pretty horrible PR... more
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How often have you thought about writing a scathing letter of complaint It... more
Great phone etiquette can be hard to come by – make sure your team sounds professional on the phone and handles callers with ease.
4 featured articles
Increase your customer reach, turn prospects into loyal customers, and enjoy tips & tricks of the sales world with these useful blogs.
12 featured articles
Discover how to create loyal customers and have them raving about returning to your business.
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From online chat to emails – make sure your customer service team is representing your brand and handling your customers the right way.
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Discover how to turn your customer service team into customer service superstars!
21 featured articles
How well do you meet your customers expectations? Learn how to improve your Customer Satisfaction rating.
27 featured articles
The numbers speak for themselves – take a look at insightful survey results from customer services organisations.
Dive into the Canity Training library and see what all the fuss is about!
Download eBooks for you and your team to keep as invaluable resources.
These resources are available with a Canity Access Pass.
