Customer Survey Results

Are Employers letting down their workers by not enforcing proper policies around customers wearing masks?

In April national unemployment reached an unprecedented rate in the US of 14.7%, with hardship engulfing the customer service industry.

Companies who fail to train their staff have to live with losing customers due to poor service

It’s not only existing customers that customer service is important to, it’s potential new ones as well.

Front line staff demand training on how to Deal with Difficult Customers

With businesses opening back up again, every business is going to be focused on their customers, and building the trust of those customers so they know it’s ok to start interacting with them again.
Other Customer Service Articles

Sales Training

Increase your customer reach, turn prospects into loyal customers, and enjoy tips & tricks of the sales world with these useful blogs.

12 featured articles

Customer Service Training

Discover how to turn your customer service team into customer service superstars!

18 featured articles

Dealing with Customers Online

From online chat to emails – make sure your customer service team is representing your brand and handling your customers the right way.

5 featured articles

Learner Engagement

How can you increase learner engagement? What’s the best way to train a team? Here are some resources to point you in the right direction.

19 featured articles

Handling Customer Complaints

Do you know the best way to handle customer complaints? Find out right here!

26 featured articles

Workplace Health and Safety

Ensure your team and customers are kept safe in the workplace by checking out our handy Workplace Health & Safety resources.

3 featured articles
Other Resources

Survey Results

The numbers speak for themselves – take a look at insightful survey results from customer services organisations.

Canity Training Library

Dive into the Canity Training library and see what all the fuss is about!

Downloadable Resources

Download eBooks for you and your team to keep as invaluable resources.