Are Employers letting down their workers by not enforcing proper policies around customers wearing masks?
In April national unemployment reached an unprecedented rate in the US of 14.7%, with hardship engulfing the customer service industry.
Companies who fail to train their staff have to live with losing customers due to poor service
It’s not only existing customers that customer service is important to, it’s potential new ones as well.
Increase your customer reach, turn prospects into loyal customers, and enjoy tips & tricks of the sales world with these useful blogs.
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Customer Service Training
Discover how to turn your customer service team into customer service superstars!
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Dealing with Customers Online
From online chat to emails – make sure your customer service team is representing your brand and handling your customers the right way.
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How can you increase learner engagement? What’s the best way to train a team? Here are some resources to point you in the right direction.
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Handling Customer Complaints
Do you know the best way to handle customer complaints? Find out right here!
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The numbers speak for themselves – take a look at insightful survey results from customer services organisations.