Workplace Health And Safety

Workplace Health and Safety

Workplace Health and Safety has been growing in importance over the last few... more

How Not to Embarrass Yourself on a Video Conference

Haven't we all taken to video conferencing since Covid hit Suddenly we don’t... more

Awkward Work Conversations: Stop Avoiding Them

If there’s one thing that causes anxiety in the professional world, it’s... more
Other Customer Service Articles

Learner Engagement

How can you increase learner engagement? What’s the best way to train a team? Here are some resources to point you in the right direction.

19 featured articles

Prevent Customer Churn

Discover how to create loyal customers and have them raving about returning to your business.

6 featured articles

Business Phone Etiquette

Great phone etiquette can be hard to come by – make sure your team sounds professional on the phone and handles callers with ease.

3 featured articles

Dealing with Customers Online

From online chat to emails – make sure your customer service team is representing your brand and handling your customers the right way.

5 featured articles

Sales Training

Increase your customer reach, turn prospects into loyal customers, and enjoy tips & tricks of the sales world with these useful blogs.

12 featured articles

Customer Satisfaction

How well do you meet your customers expectations? Learn how to improve your Customer Satisfaction rating.

27 featured articles
Other Resources

Survey Results

The numbers speak for themselves – take a look at insightful survey results from customer services organisations.

Canity Training Library

Dive into the Canity Training library and see what all the fuss is about!

Downloadable Resources

Download eBooks for you and your team to keep as invaluable resources.