Dealing With Customers Online

4 Ways to Ensure Your Online Complaints Are Seen

Sending a complaint to a company and hearing nothing in return is infuriating... more

Online Chat: The New Frontier of Customer Service

We live in a digital world, where people are more and more reluctant to pick up... more

Keyboard Warrior: Handling Customer Complaints on Social Media

Social media has quickly become an integral part of business Gone are the days... more

How to close your email professionally

Goodbyes are incredibly hard Whether you leave your family behind for an... more

How to get your email read

Nobody likes to be ignored But when it comes to business emails, being ignored... more
Other Customer Service Articles

Learner Engagement

How can you increase learner engagement? What’s the best way to train a team? Here are some resources to point you in the right direction.

19 featured articles

Customer Satisfaction

How well do you meet your customers expectations? Learn how to improve your Customer Satisfaction rating.

27 featured articles

Handling Customer Complaints

Do you know the best way to handle customer complaints? Find out right here!

26 featured articles

Prevent Customer Churn

Discover how to create loyal customers and have them raving about returning to your business.

6 featured articles

Sales Training

Increase your customer reach, turn prospects into loyal customers, and enjoy tips & tricks of the sales world with these useful blogs.

12 featured articles

Workplace Health and Safety

Ensure your team and customers are kept safe in the workplace by checking out our handy Workplace Health & Safety resources.

3 featured articles
Other Resources

Survey Results

The numbers speak for themselves – take a look at insightful survey results from customer services organisations.

Canity Training Library

Dive into the Canity Training library and see what all the fuss is about!

Downloadable Resources

Download eBooks for you and your team to keep as invaluable resources.