Dealing With Customers Online

The Dos and Don’ts of Dealing with Customers Online

In today's digital age, customer service is more important than ever,... more

10 Email Writing Tips for Beginners

Email is an essential communication tool in today's digital and fast-paced... more

4 Ways to Ensure Your Online Complaints Are Seen

Sending a complaint to a company and hearing nothing in return is infuriating... more

Online Chat: The New Frontier of Customer Service

We live in a digital world, where people are more and more reluctant to pick up... more

Keyboard Warrior: Handling Customer Complaints on Social Media

Social media has quickly become an integral part of business Gone are the days... more

How to close your email professionally

Goodbyes are incredibly hard Whether you leave your family behind for an... more

How to get your email read

Nobody likes to be ignored But when it comes to business emails, being ignored... more
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Other Resources

Survey Results

The numbers speak for themselves – take a look at insightful survey results from customer services organisations.

Canity Training Library

Dive into the Canity Training library and see what all the fuss is about!

Downloadable Resources

Download eBooks for you and your team to keep as invaluable resources.