Receptionist Training: Listening and Interpersonal Skills
As a receptionist a large part of your day will involve listening to people,... more
Delivering Internal Customer Service – You’re On The Same Team
When you notice a team member making an effort or performing well, praise them... more
How to Train New Team Members
Training new team members can be a challenge, and with working from home, it... more
5 Must-Try Customer Service Trends for 2020
Customer service is changing as quickly as the world around us — new... more
5 ways to perfect your Christmas customer service
No matter if you’re a CEO, tradie, nurse, waiter, accountant, barista, or one... more
Boost Learning with Tight Deadlines and Microlearning
“I love deadlines” — said no one ever Until now Learning has always... more
What does your customer journey look like?
If your goal in business is to provide quality customer service, you need to... more
Turning Simple Interactions into Feel Good Memories
The next time you need to buy a gift, pick up some milk or talk to a customer... more
Setting and meeting customer expectations
Setting and meeting customer expectations is crucial, particularly when it... more
Can You Measure Customer Service?
There is absolutely no denying just how important customer service is to all... more
Why you need to teach your staff about customer service
“It’s so frustrating; why don’t my staff just get it After all, customer... more
Why you should be using online customer service training
Inspiration - “the process of being mentally stimulated to do or feel... more
9 Customer Service Pitfalls That Are More Common Than You Think
Does this sound familiar Your budding business hasn’t received any customer... more
How to get a testimonial from a happy customer
If a tree falls in a forest and no one is around to hear it, does it make a... more
Does Customer Service in Retail Really Matter?
What do we want Decent customer service! When do we want it Always! Or is... more
The Price of Poor Customer Service
We’ve all experienced poor customer service at some point in our lives –... more
Microlearning: why less is more when it comes to training
As you read this sentence, your brain is doing so much more than piecing... more
Increase your customer reach, turn prospects into loyal customers, and enjoy tips & tricks of the sales world with these useful blogs.
12 featured articles
Business Phone Etiquette
Great phone etiquette can be hard to come by – make sure your team sounds professional on the phone and handles callers with ease.
3 featured articles
Handling Customer Complaints
Do you know the best way to handle customer complaints? Find out right here!
26 featured articles
Dealing with Customers Online
From online chat to emails – make sure your customer service team is representing your brand and handling your customers the right way.
5 featured articles
How can you increase learner engagement? What’s the best way to train a team? Here are some resources to point you in the right direction.
19 featured articles
The numbers speak for themselves – take a look at insightful survey results from customer services organisations.