Business Phone Etiquette

Business Phone Etiquette

Premium customer service means focusing on every customer experience, including... more

Transferring: how to answer an office phone call professionally

We’re all familiar with that cliché scene Someone stumbles into their local... more

Phone Etiquette Tips – 11 Things You Should Never Say

Just because you reckon you could talk the hind legs off a donkey, doesn’t... more
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Dealing with Customers Online

From online chat to emails – make sure your customer service team is representing your brand and handling your customers the right way.

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Prevent Customer Churn

Discover how to create loyal customers and have them raving about returning to your business.

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Handling Customer Complaints

Do you know the best way to handle customer complaints? Find out right here!

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Workplace Health and Safety

Ensure your team and customers are kept safe in the workplace by checking out our handy Workplace Health & Safety resources.

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Customer Satisfaction

How well do you meet your customers expectations? Learn how to improve your Customer Satisfaction rating.

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Learner Engagement

How can you increase learner engagement? What’s the best way to train a team? Here are some resources to point you in the right direction.

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Other Resources

Survey Results

The numbers speak for themselves – take a look at insightful survey results from customer services organisations.

Canity Training Library

Dive into the Canity Training library and see what all the fuss is about!

Downloadable Resources

Download eBooks for you and your team to keep as invaluable resources.