Why the best salespeople don’t show you everything
The best salespeople and customer service providers all make sure to follow... more
Oral Atrocities: 5 ways your mouth is scaring away sales
Within the customer service industry, people tend to underestimate the... more
Non-Verbal Communication: The Power of Saying Nothing
So, you’re an expert on how to walk the walk and talk the talk when... more
Mental note: Don’t start a sales email with “Hi, I hope you are doing well.”
Why not start an email with “Hi, I hope you are doing well” It’s polite,... more
Why normal conversation is the key to exceptional small talk
“So… have you got any brothers or sisters” If you’re leading with... more
Tried-and-Tested Tips to Overcome Speech Anxiety
Public speaking is a part of life we all have to face at one point or another,... more
Buy the Numbers: Selling to Analytical Customers
There is no such thing as a perfect customer Outside of simply giving away your... more
Don’t Make Me Do It: Preparing Confident Presentations
When you’re trying to make a point, it’s often beneficial to start off with... more
Influencing Customers with Physical Communication
Do you ever find yourself mindlessly staring at someone, only to have them lock... more
Tips and Tricks for Positive Communication with Your Customers
Exercising excellent communication skills with your customers may seem like an... more
Dealing with Difficult Customers: A ‘How To’ Guide
We get it: not every customer is going to be a delight to deal with Maybe a... more
Customer Service Training
Discover how to turn your customer service team into customer service superstars!
19 featured articles
Business Phone Etiquette
Great phone etiquette can be hard to come by – make sure your team sounds professional on the phone and handles callers with ease.
4 featured articles
How well do you meet your customers expectations? Learn how to improve your Customer Satisfaction rating.
27 featured articles
How can you increase learner engagement? What’s the best way to train a team? Here are some resources to point you in the right direction.
15 featured articles
Dealing with Customers Online
From online chat to emails – make sure your customer service team is representing your brand and handling your customers the right way.
7 featured articles
The numbers speak for themselves – take a look at insightful survey results from customer services organisations.