Time Management: Time Management Training for Employees
Time Management - everyone talks about it, not everyone is good at it... more
Time Management: How to Manage Your Email Effectively
Email is a great communication tool People often prefer to communicate over... more
Time Management: Using To-Do Lists to Improve Time Management Skills
So – you want to develop good time management skills, but don’t know how to... more
Time Management: How to Focus and Eliminate Distractions at Work
To effectively manage your time, you must learn how to focus and eliminate... more
Animating Learner Engagement
Training is vital in almost all industries, so when it comes to the training... more
How To Use Your Voice More Effectively
With so many of us working from home these days, it’s become the norm to... more
Repetition Is The Key To Great Customer Service Training
When it comes to training your staff in customer service, do you sit them down... more
Forgiving is not forgetting when it comes to nice customers
What are amiable customers If you work in customer service, chances are at... more
Get Motivated! Keeping Staff Engaged in Their Training
Picture this… It’s Wednesday afternoon around 3pm and your second coffee... more
Your goal setting is setting you up for failure.
Do you want to know what went on in my head as a 12-year-old schoolboy Of... more
Micro-learning for Millennial Minds
In 2015, Millennials (adults currently aged 18 to 35) became the largest... more
3 Key Benefits of eLearning
Whether it’s doing laundry, grocery shopping, or spending a Saturday night... more
Get customer service fit!
Happy New Year! Ah, January My old friend The month in which the number of... more
Zeros to Heroes: How to Make Your Staff Perform Better
Both owners of a new puppy and business managers struggle with the same thing:... more
Highly Effective Habit Making
We’re all masters of our own habits; both good and bad Whether you’re a... more
Microlearning: why less is more when it comes to training
As you read this sentence, your brain is doing so much more than piecing... more
The benefits of training for just 5 minutes a day
Training – you need to do it But you already know that You know that you need... more
Customer Service Training
Discover how to turn your customer service team into customer service superstars!
18 featured articles
Business Phone Etiquette
Great phone etiquette can be hard to come by – make sure your team sounds professional on the phone and handles callers with ease.
3 featured articles
Handling Customer Complaints
Do you know the best way to handle customer complaints? Find out right here!
26 featured articles
Dealing with Customers Online
From online chat to emails – make sure your customer service team is representing your brand and handling your customers the right way.
5 featured articles
Prevent Customer Churn
Discover how to create loyal customers and have them raving about returning to your business.
6 featured articles
The numbers speak for themselves – take a look at insightful survey results from customer services organisations.