How to Identify Cancellation Triggers and Prevent Customer Churn
You don’t need to be a marketing wiz or a successful entrepreneur to know... more
WHAT A JOKE… when cutting costs cuts customers
The Radisson Blu Palace Hotel in Spa charges a huge premium on standard rates... more
Eating On The (Customer Service) Job
What sort of business lets staff stand at the counter and eat from a plastic... more
How understaffing hurts your customers
I dread buying clothes at Myer or David Jones in Australia These two once... more
Baby, Come Back: Reducing Your Churn Rate
If you’ve ever been in a great relationship, which for whatever reason has... more
Customer Service Training
Discover how to turn your customer service team into customer service superstars!
18 featured articles
Workplace Health and Safety
Ensure your team and customers are kept safe in the workplace by checking out our handy Workplace Health & Safety resources.
3 featured articles
How well do you meet your customers expectations? Learn how to improve your Customer Satisfaction rating.
27 featured articles
Dealing with Customers Online
From online chat to emails – make sure your customer service team is representing your brand and handling your customers the right way.
5 featured articles
Handling Customer Complaints
Do you know the best way to handle customer complaints? Find out right here!
26 featured articles
The numbers speak for themselves – take a look at insightful survey results from customer services organisations.