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Prevent Customer Churn

How to Identify Cancellation Triggers and Prevent Customer Churn

You don’t need to be a marketing wiz or a successful entrepreneur to know... more

WHAT A JOKE… when cutting costs cuts customers

The Radisson Blu Palace Hotel in Spa charges a huge premium on standard rates... more

Eating On The (Customer Service) Job

What sort of business lets staff stand at the counter and eat from a plastic... more

How understaffing hurts your customers

I dread buying clothes at Myer or David Jones in Australia These two once... more

Baby, Come Back: Reducing Your Churn Rate

If you’ve ever been in a great relationship, which for whatever reason has... more

Is Automation Killing Customer Service?

If The Terminator franchise has taught me anything (and it has), it’s that... more

Other Customer Service Articles

Learner Engagement

How can you increase learner engagement? What’s the best way to train a team? Here are some resources to point you in the right direction.

15 featured articles

Sales Training

Increase your customer reach, turn prospects into loyal customers, and enjoy tips & tricks of the sales world with these useful blogs.

12 featured articles

Workplace Health and Safety

Ensure your team and customers are kept safe in the workplace by checking out our handy Workplace Health & Safety resources.

4 featured articles

Customer Satisfaction

How well do you meet your customers expectations? Learn how to improve your Customer Satisfaction rating.

27 featured articles

Dealing with Customers Online

From online chat to emails – make sure your customer service team is representing your brand and handling your customers the right way.

7 featured articles

Business Phone Etiquette

Great phone etiquette can be hard to come by – make sure your team sounds professional on the phone and handles callers with ease.

4 featured articles

Other Resources

Survey Results

The numbers speak for themselves – take a look at insightful survey results from customer services organisations.

Canity Training Library

Dive into the Canity Training library and see what all the fuss is about!

Downloadable Resources

Download eBooks for you and your team to keep as invaluable resources.

Subscribe to Canity

These resources are available with a Canity Access Pass.

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